THE WORST CUSTOMER SERVICE EVER!!!!!!
I needed a new bath to be fitted so we decided to go with Bathfitters as we had seen the ad's saying "installed in 1 day"
Complete FALSEHOOD! It took 3 full days!!
we did have a lovely man come and fit the bath named James and he was very professional and nice however after he left we noticed that we did not have hot water anymore. I have lived in my house for 3 years and always had hot water with no issues.
I called Bathfitters and left numerous messages and no call backs, I finally called again today and Geneva at the Burnaby Bathfitters picked up and said that this was not them and that I must have done something wrong!!! They took no responsibility!!
I did not touch anything and I've never had a problem with our hot water until the day he left..a coincidence? I don't think so!!
I asked her if someone could come out to fix the problem and she said no that I had to deal with it myself and call my own plumber to work this out on my own dime and then hung up on me!!!
I am still in shock that a customer service representative could be this rude and not take any responsibility when clearly it was the companies fault!!
EXTREMELY DISAPPOINTED!!
I WOULD never recommend them to anyone that doesn't want to lose their hot water for 1 week!!!!!
- Approximate cost of services:
- $3,000.00
- Company Response
Hi there, thank you for letting us know about your installation and we would love to address your concern. Can you please provide your full name so that we can look up your order? You can also reach out to our customer service team at customercare@bathfitter.com and someone will be happy to assist you. Thanks again for reaching out.