Bathfitters completed a shower conversion for me while
causing damage to my home and bathroom. They didn't even acknowledge it, nor appoligized. Bathfitters was suppose to put in large shower and center plumbing. Put in smallest shower base (30 inch) and left plumbing 12 inchest from the back of shower. They came in to redo but I had to settle for 34 inch. Asked for really large shower. Two week wait for larger one. Couldn't go 2 weeks without shower so I had to settle. They were hostile on returning to fix the job and did not even clean the shower when finished, never mind the bathroom which was covered in drywall dust. The shower base is very, very slippery when wet. Emailed a complaint that was never even acknowledged. Never returned phone calls. I would not recommend them for anything.
- Approximate cost of services:
- $6,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Carolyn, Thank you for reaching out about this. We're very sorry to hear about your experience. If you can, please email customercare@bathfitter.com with your information. Our national customer care team will contact your local Bath Fitter office to address these issues. Thanks again.