The leather is cracking. The feet are falling apart. Overall the quality is poor. It is a canadian built couch but not worthy. I bought a 200 dollars insurance but the whole couch. The feet they came once to fix it but the problem still there and the leather still cracking
- Approximate cost of services:
- $1,600.00
- Company Response
Dear Paul, We are sorry to hear about your experience.
We pride ourselves in offering a wide range of Canadian made product supporting our local industries.
The extended fabric protection warranty is offered to ensure your investment is protected for years against spills and accidental rips and tears.
The initial 1 year manufacturer warranty is there to ensure any defects in materials or workmanship are covered when the manufacturer’s care instructions are followed.
If you have any questions regarding your warranty or need our assistance we would be more than happy to answer any questions you have.
We have a dedicated team of trained specialists available Mon-Fri 9am-6pm / Saturday 9am-4pm to help you with any issues who can be reached at 1-877-888-0050 #350.