Deceptive and rude. Bought a floor model tv (one of several items for a sale of well over $2000). Brought home to find two scratches the the screen that just weren’t visible in the store. Returned the very next day (today) and asked to speak to a supervisor and explained to him that we only wanted to exchange the tv. Well he says he’s not authorized to do that and we have to return tomorrow to speak to John. I fully anticipate we will be told that because we had it for two days now we must have caused the scratches. We would have paid more for another tv. Now we will not spend another nickel in this store. If we are dealt with fairly tomorrow I will be shocked. Not sure how it is that a supervisor isn’t authorized to exchange something... sounds like the beginnings of a classic runaround to me. Also, read the fine print everyone! They don’t offer refunds! It’s all there in teeny tiny writing they fail to point out when you are handing over your money. Seems shortsighted to treat people like this... we would have spent more on another tv, and the company would have kept our business going forward. No longer.
- Approximate cost of services:
- $800.00