KECD807XBL - KitchenAid ®30" Downdraft Electric Cooktop with 4 Elements
We have recently bought a few appliance for our new kitchen. One of the items we purchased from the Badboy is KitchenAid ®30" Downdraft Electric Cooktop (Model: KECD807XBL)
We have recently started using it as our kitchen renovation has just completed. It has been just a couple days and started to see some scratch like stuff right on the cooktop, they look like water-drop cannot be cleaned off, we tried to remove them but they don`t seem to be going away.
As soon as soon we noticed this, we started to check internet to see if anybody else had the same problem. We were amazed to see that there are many customers complaining about the similar problems. And worse thing is that they say Kitchenaid Customer Support is really bad, they don`t respond well, they don`t seem to really care about this issue.
Now I am asking to Badboy staff, please help us on this issue, we were so happy to buy all these appliances from your for our newly renovated kitchen but now this issue is really concerning us. What should we do ? How could you help us on this ?
Thanks,
Gunay Akca
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Gunay, we are here to help! We understand that you're redesigning your kitchen and you want it just right! As per your conversation with the Kennedy store over the weekend of January 2 and 3rd, 2016, you had re-selected a 30" cook top. We are very glad that we were able to accommodate your kitchen remodel. If you need anything else in the future, please feel free to contact us. Thanks and have a wonderful day.