Bought a high end Kitchen Aid fridge from the Kennedy Rd location this past Saturday. The whole purchasing experience was relatively ok. Helpful sales lady, all good. Delivery was set for today. This is where the experience makes a sharp turn and heads south. I got an automated call this morning saying the delivery would be between 8 am and noon. Never arrived. I checked the site around 11:30 and the time changed and now reflected between 1:00 and 4:00. At 3:00 it once again changed to between 2:56 and 6:56 (weird I know). Then again to between 4:13 and 8:13 and then AGAIN to between 5:20 and 9:20 PM. At about 7 pm they finally arrived. Before my fridge even made it onto the front porch, the freezer door was already dented. The delivery guys tracked in and out of my house in boots - dragging mud everywhere (raining outside). Left all the packaging for the fridge beside my house and got pretty upset when I wouldn't sign YES beside "no damage in delivery". I paid $3000 for this fridge and that was ON SALE - this isn't chump change. Hopefully Bad Boy doesn't screw me over because their customer service has been subpar so far. Would definitely NOT recommend.
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Sebring,
We recognize that your time is valuable. Our sincere apologies for the delay. We understand that you had called in at 4:08pm that day and you were informed that Driver 22 was running late - however he would give you a call 30 minutes before his arrival. In regards wearing boots, our drivers need to comply with health and safety regulations and they wear boot-covers over their footwear. Lastly, for garbage removal its our standard policy to remove it to the curb-side, unless other arrangements were made during the point of purchase. We will have someone from our team follow up with you so that we can address any concerns you may have. Our apologies once again about the 2 hour delay and we will get this addressed. Thank you.