Lastman's Bad Boy Superstore

Furniture
Toronto ON M1P 2K8
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terry from Scarborough
terry from Scarborough
1 review Scarborough, ON
0/10

3 pcs living room

On Aug 23,2013, my wife & I purchased a 3 piece living room set from Bad Boy located at 1199 Kennedy Rd for $1350. A week later we received a flyer in the mail from a furniture company located one block north of Bad Boys selling the exact same living room set from the exact same manufacturer for $899 no tax. I went back to the Bad Boys store and showed the store Manager Paul the flyer and asked him to match the price. I was very surprised to have the same Manager that helped sell me this set treat me in such a dismissive & disrespectful manner. He stated that Bad Boys only matches prices with the Brick and Leon's. I told him that his "I Trust Guarantee" says I am guaranteed the lowest price for life. He flicked his hand at me in a dismissive manner and walked away from me refusing to talk to me. I left the store feeling dirty (yes dirty) that I had picked this establishment to purchase anything from. I went back to the store a second time and showed a different Manager the same flyer and got a different response. He stated that because there wasn't a model # on the flyer they wouldn't match their price. When I contacted the Head Office they said they couldn't do anything to help. Now I am not the type of person that complains very often as a matter of fact this is the first time I have ever filed a complaint online however this company is the only company I've ever dealt with that made me feel dirty when asking them to honor their own guarantee. I can assure you I will never ever do business again with a company that treats it's customers with such distain.

Approximate cost of services:
$1,350.00
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Company Response

Hello, Thankyou for your message. We sincerely apologize for the inconvenience you have experienced. Our team is dedicated too our customers and providing efficient customer service. If you have any further concerns please feel free to contact our service department at (416) 667-7546 extension 350 and a representative will be more than happy to assist you.