Lastman's Bad Boy Superstore

Bought a Canadian made leather sofa and couch 2 years ago and opted for the Solid Gold Guarantee. We have damage to both couch and sofa, quality only held up for so long... do you think they are helping us out? We took pictures and emailed them and they say the Solid Gold doesn't cover the damages. Meanwhile the guarantee was for 50 months! I will never ever ever in my life buy anything anymore from Bad Boy or any other similar store again. I'd rather go to a smaller business where you deal with actual owners. You pay a bit more but at least you pay for the real deal AND I'm sure the customer service will be a positive experience as smaller businesses DO appreciate business!