Backyard Getaways Inc

Hi, my review is slight different then you may be expecting. A few months ago I contacted John at backyard getaways to get a quote for a pool. It didn't take long to see that John was very knowledgeable, experienced, honest and courteous. Both my wife and I quickly knew that this was the company we wanted to give us our dream pool and backyard. We interviewed two other companies but the customer service and care we received just in the very initial process from John at backyard getaways, made our decision very easy. So we started the design process and that's when Dan entered the picture, I can't say enough about him, he came to the house to measure up the space gave us some great ideas, he listened closely to what we were wanting and Our vision and he came up with an amazing backyard getaway pool design. He came up with such a unique design for the shape our backyard it really impressed us. We tweaked a few things early on, he did an outstanding job to design everything keeping in mind of all our requests and thoughts, even with some very annoying restrictions from the city in regards to a ten feet easement. We were mislead several times by the city in regards to what we could do with the ten foot easement so we designed all the drawings and plans based on their input and got denied all our proposed alterations. Dan was amazing, he was so help during this time contacting the city, developer etc... Trying to get answers, directions, make changes, follow All the city's requests only to be denied again. They did everything they could to help but our dream of a pool was crushed by the city. I would recommend this company to anyone, as I told them they would be the only pool company I would ever have install my pool if an other opportunity were to come up and I move somewhere else. This company is top notch when it comes to design, knowledge and customer service. Not once did they try and cut corners when it came to the design, even when things were looking like we weren't going to get the approval from the city, they never pressured us to make some sacrifices or omit important ideas we wanted with our design just to get the Job done and make their money. They were very understanding that without the city's approval for some basic requests that we wouldn't be comfortable proceeding because we would've had to sacrifice some important things to the design my wife and I had in visioned and we weren't willing to do that. Sorry for the long winded review but I thought it could be very helpful for others searching for the right pool contractor to see how this company treats their customers and potential customers even when a pool construction doesn't proceed due to city restrictions.