Tony and Kas provided a quote on Saturday June 30. Tony figured out what the problem was immediately. He took photos and explained what was required. He advised to call the office to proceed with an order. I did so the following week. I provided my credit card information during this call. Tony called me and assured me that he would be at my house at 8:30am. He was on punctual and very professional. The two individuals and Tony completed the job. Tony inspected that the work was completed correctly, again, took pictures to show me. Tony is a great representation of Avenue Road Roofing and truly knows how to treat customers and takes time to explain what is required and inspects the job when complete. I want to truly thank Tony for a job well done. I rate Tony 10/10. Avenue Road Roofing is fortunate to have Tony as an employee.
- Company Response
Thank you for your comments. We sincerely appreciate your sharing your experience as we continually strive for superior customer service. We are glad you are satisfied with Tony’s assistance and our work; he is indeed a valued member of our team. Our apology for delay in delivery due to storm volume. We will review our communication policy with our staff member who discussed a cancellation fee. We expect that our clients should always receive a courteous communication, and particularly in light of any delay for any reason.