They installed a flat roof for me in 2009
Their sales people are very slow to reply to request of information.
My flat roof is not so flat because now the water is settling on one side of the terrace and that is very ugly.
Their price is quite high.
I just called them recently to enquire about installing a porcelain terrace on the roof. They first tried to convince me to build a wooden deck instead but when I insisted on a tile terrace, they told me that they don't have any subcontractor to do such a think. I did ask about the requirements to build such terrace, they finally advised me that my sales rep will contact me for an appointment. I called the rep who advised me that his office will call me to arrange an appointment!
I don't think clients should be treated that way. I called the office and asked specifically about the membrane's manufacturer in order to know the material I need to use as a base for my tiles. They took my name and number and I was promised to get a call from the warranty department to answer my question.
I must admit that I had no leak after 3 or 4 years of the installation.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Linda. We are happy to hear your flat roofing is performing well with no leaks. Unfortunately as roofing specialists we can't provide every type of construction service and aren't able to help you with the specific type of terrace you're looking for. In order to be helpful we gave our recommendations, but we understand that's not exactly what you had in mind. I'm sorry you feel we weren't being attentive to your requests, if you'd like to call me, you can call me at 416 785 5129. I would be happy to discuss this with you, and help you in anyway I can. Cynthia