AtlasCare

Atlas Care put in a new boiler in 2012 and we were very pleased at that time. Subsequently when having some plumbing work done, it was pointed out to us that the boiler had no 'back-flow' preventer valve which is apparently 'code' and can cause contamination of drinking water coming from the radiator. Atlas Care came back and said two things: a) I should have included that in my original contract (as if I am a boiler expert and I know these things) and b) 'don't worry' we have a manual shut off valve in the 'off' position to prevent contamination so don't worry. Okay fine - we then had an unrelated plumbing job at the house on January 7th and the plumber immediately noted that the boiler did not have this 'back flow preventer valve'. I showed him that there was indeed some manual 'shut off' and he said that this was wrong - the correct part is the 'back flow valve' and that this other valve in the 'off' position prevents the correct flow of water in the rads (as it gets lower, air fills the rads apparently and there is no way to get water back in)...the point being that the boiler doesn't have the requisite parts. I have tried desperately to reach Atlas Care on the matter - left messages and so forth - NO REPLY AND ZERO HELP. I now have to pay another company to put in the correct part. Bottom line: I feel completely ignored - three different reputable trades people pointed out the issues (all said the same thing) and Atlas Care is no where to be seen. I would NEVER recommend them - they DON'T CARE at all!