I returned last September after an extended time away to find both heat pumps in my duplex had more or less failed. Atlas Care promptly sent a technician who was able to demonstrate that they were not worth repairing given their age (over 15 years old). They recommended replacement and I agreed. Abdel from Sales visited that evening. He was very thorough and professional and arranged for prompt replacement by an experienced technician team which he felt was important given the complicated installation location. Installation was smooth and professional but there was a minor billing issue afterwards. I contacted Abdel and he personally followed up until the issue was resolved. Very professional of him since once the sale is completed a billing issue is the responsibility of another department. Abdel saw everything through to completion to ensure I was totally satisfied. Very happy with this company's service and the professionalism of their employees!
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