Replacement of bay window, 2 entrance doors, 3 basement windows
I had windows installed by Atlantic before and they work great. So I decided last year to go with Atlantic to have some more work done, in addition to windows this time I ordered 2 entrance doors as well. The installation was very good again. The windows work fine after a year. The problem is my main entrance door. The sweep below the door fell apart 3 weeks after installation. The service guy replaced it no problem but he said the door might have to be adjusted if this happens again. So now a bit over a year later the sweep is broken again. It is out of warranty and Atlantic is saying the inner sweep that breaks off is not really needed and I should cut it off. They also now say that they don't manufacture this sweep and can't really do anything about the design and quality. So I would have to buy a new, no mention about maybe fixing the door so the sweep doesn't break every year. I am not impressed with their doors I wouldn't recommend to buy doors from them, The windows are great but the door I wouldn't buy from them again. To tell me they can't really do anything about the sweep design since they buy it from somebody else is not re-assuring. If the stuff doesn't have the right quality or design don't sell it to me.
Claus
The service guy was here last week and replaced the door sweep. He was very professional and it took less then half an hour to do the work. I'll see how long this sweep lasts.
Thanks for taking care of this problem.
I'll update the ratings accordingly. For the windows I give you a 5 for both categories but the doors get a 3 for now.
Claus
- Approximate cost of services:
- $9,000.00
- Company Response
Dear Claus,
Our service department should be in touch with you to make arrangements to come out and replace your sweep in addition to verifying the door unit to see if any adjustments should be made.
Please note that our current sweep system has 4 seals on the bottom. The large gasket closest to the warm side of the doorslab is the most vital one. The others are there as extra precautions. As long as the final seal is intact, the unit will perform as expected. We are currently in the process dealing with our supplier on a superior sweep system. If we find this sweep to be superior and bring it on board, we will ensure you receive it too.