Because of our tight budget, we decided to replace our windows in stages: first the single double-hung, then the sliding patio door, and the bay windows would be next. Our first experience was not with Atlantic, unfortunately, and we were not impressed. The installers told us that they do not include the inside trim, so we had to hire others to complete the job! The sliding door experience wasn't gratifying either as the magnetic slide to raise the blinds within keeps coming off and the manufacturer will do nothing about it. Finally, I learned of Atlantic, and none too soon. When the crew came in on a cool spring morning last year, they started by protecting our garden of shrubs and perennial underneath the windows. I was impressed! When I offered them coffee, I found out later they didn't take the time to drink it because they were so intent on completing the job. When they did finish, my yard was immaculate and the windows were gorgeous. The constant noise from the busy trucking street was gone.
I only wish I had heard of Atlantic sooner. We could have saved a bundle of money and been much happier with the results. Now we look forward to installing a new front door (the multi-lock feature is very impressive), but only with Atlantic. In the end, it wasn't such a bad experience. We got to compare. Saving a few extra dollars wasn't worth it in the end when you are dissatisfied with the workmanship. We learned the hard way that Atlantic is so much better.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- From our perspective, not much.
- Any advice to offer fellow homeowners facing a similar project?
- Do your homework, check out the other companies, then you will be able to compare. But always remember, you get what you pay for.
- Company Response
Dear Marta, I am so glad to hear that Atlantic exceeded your expectations. We try and lead by example and treat every home as if it were our own. Based on your comments, I believe that you felt that within the completion of your project. We look forward to working with you again in the future and hope that you will extend your good experience to your family and friends. Once again, thank you for your order and review.