Astron Electric Limited

The manager of Astron Electric, was rude, ignorant and misleading. The job was to convert the hot water tank to a metered service. Ted attended my home and did the job. The work was okay but the customer service was lousy.

Toronto Hydro estimated that this work would cost about $185 dollars and Astron Electric charged me $365. Ted turned off the power without first warning me and at the time I was on the computer.

I found it difficult to communicate with Ted. I found myself getting frustrated because either my questions were ignored or Ted's answers were short and unhelpful.

An electrical panel cover was partially obstructed by a door frame preventing easy access to the circuitry and amazingly Ted wanted to knock out the door frame. I suggested that he remove the electrical panel cover instead to avoid a demolition of the door frame. Ted complied and was successful at removing the electrical panel cover. Now, why he couldn't figure that out on his own is beyond me.

Once the work was done, Ted said that he would call me in a couple of days with the ESA number. Several days went by without a phone call so I began calling Ted. Ted told me that he had contacted the people responsible for issuing the ESA number and that it would be faxed to him. Ted kept saying he would call me later in the day with the ESA number but Ted did not call.

I had to keep calling Ted pretty much everyday after that to get the ESA number but Ted continued to be evasive. Finally, nine days later I decided to contact Toronto Hydro and the Electrical Safety Authority (ESA) and I was told that they had no record of Astron Electric doing the work. I confronted Ted about this and a short time later Ted finally gave me the ESA number. I will never use Astron Electric again.