Ashley Furniture Homestore

Product was delivered to the outside of the house (other companies deliver into the house). We would have paid the extra fee had we known, but nobody told us delivery did not include brining it into the house. The product came wrapped and we kept it in the original wrapping as we were doing some drywall repair/painting. I took off the original wrapping 4 days later and found three tears. I e-mailed the next day, never heard anything back. Two days later sent an online complaint, got an e-mail saying, too bad you reported the damage in 4 days but you only have two days to report. I called customer service and the store manager. They were not willing to repair (wanted us to pay $300 for materials to repair the brand new sofa we bought from them), not willing to replace or even offer a discount. The material (supposed to be a leather sofa) is thin and such poor quality at the area or the tear. When I was appalled by the poor customer service and that we payed a lot of money for damaged furniture and they took no responsibility, I wanted to cancel the rest of the furniture that we didnt get yet but they told us they would charge a 10 % restocking fee. I have never had such bad customer service before. I will never purchase form this company again.