Arrow Heating & Air Conditioning Ltd.

They said they would bring everything they would need to install 2 window air conditioners. I am a seriously ill and disabled senior woman on disability from my former employer. I live on a fixed income, every year when I file my taxes and I get a refund, that refund goes towards my insurance, gifts for grandsons or family and my wants and needs, so I had put aside enough to buy a new window air conditioner and for installation. They quoted me and two others 219.00 plus taxes. But the team they sent were here to have some fun, and take me for as much as they could. They came here with nothing, so they said they would need to go and get what they wanted to use. Remember, one was brand new and came with most of what is needed. However, the bedroom one was a few years old but very small. She installed it so that it was tipped in to my house. I didn’t know until later when a person looked and said it wasn’t installed right and you could tell it only if you went outside. But everything they did was presented to me almost like they practiced a play, Amanda stood with Dave, the other senior installer, and went through the bill she was going to hand me like this; she showed him it and said is this here correct, and he shook his head yes, uh hum, and she continued in the same way, with Dave answering in several different ways with answer’s like, yes that is correct, and yup, and so on. I sat in my wheelchair and was getting nervous, because I should be the person she was showing the bill to, wouldn’t you think? Once she was finished she walked over to me with this look that I couldn’t quit put a finger on. But when she slapped the bill down in front of me, she had a look of defiance and like she was holding back laughter. He was watching her and and gave me that same look! When I looked down at the charges as it was almost double, and would take almost every cent I had left, this was on the 11th of June, so there was not going to be enough left for my grandsons birthdays. When I looked down at the bill I was trying to stand up for myself and so I asked them where was the receipt for the two purchases of 2 x 24”x 24” flat stock(?) 32.00 plus insulating foam tape 22.00, and she looked up at Dave and said oooh, I got that other stuff too on it, an answer that was clearly rehearsed, and so she again had that look and told me nope, she couldn’t give me that receipt. The other charges they made were paying each other 95.00x 2 plus they also charged me an additional 99.00 because they had to LEAVE AND GO GET THE TAPE AND FLAT SHEET TIN. But at the time I did not want to give in to what they were clearly trying to do, humiliating me! Because I live in subsidised housing that I pay geared to income rent on, because I was on disability??? Why? I was not thinking straight and I didn’t know my rights, so I wrote them the cheque. Dave was out that door so quick and Amanda was following him and I caught her literally trying to run around the corner so I wouldn’t see, but she was holding my cheque and her stomach and trying to
keep from laughing, BUT I DID SEE! That night it
rained, and in my bedroom the water came flooding
down from the window and onto the back of my oak dresser so much that the colour looked rusty. But I
had been sleeping and didn’t find this out till I got up
to go to the bathroom. I transferred into my
wheelchair and I didn’t feel it at first because I can’t
feel much below the calves, but I got splashed going
through my door and then saw it was starting to run down my hallway. I had to call the Homecare staff to come and mop it up in the middle of the night. So then I was angry, and the next day I called their office to complain about all of it. I was angry but I did not swear or anything I just asked what kind of business were they running for their employees to do this. I got a call back right away from the same young man we all talked to, and he basically covered it all up and told me that my bedroom air conditioner was just plugged and that had nothing to do with the installation, so it was not covered. He told me he had asked the owner what he should do, and because of me asking them what kind of deal were they running, since I can’t used a banned word, that is how I can describe why they would not come back and fix the bedroom air conditioner. So I asked him how I was going to do that and was told that I would have to call someone else. I then told him how was I supposed to pay for that, since he said basically he didn’t care. So that is why they do not get any stars! I should have called the better business bureau, or the franchise they represent, because I think the would care. I was left with thinking that this person on the phone screwed up and gave them the wrong informed as well, like one was à Portable air conditioner and one a window installation, and felt like the guy also didn’t want it to get back to the owner. But his voice tone was all over the place. I have a very difficult time standing up for myself face to face and it’s easier over the phone. My family were trying to help me because they knew how sick I was and that it effects my health. Hbb57