Arrow Furniture

I ordered a sofa before moving and was very happy with the service. Royce Li went out of his way to ensure everything was perfect. I was able to choose the exact cushions I wanted from their extensive fabric selection and customize the sofa all the way down to the legs! The sofa took a couple of weeks longer than promised, but once it was ready, delivery was arranged within days. The sofa is stunning and was well worth the wait! This is not my first purchase from Arrow Furniture, and it will definitely not be my last!

This review covers various aspects of our recent purchase at Arrow furniture.
After looking at various places for a sofa and available fabric choices, we finally decided to go with a beautiful sofa at Arrow Furniture.
Looking through their collection of fabrics and various options, we finalized our selection, paid the deposit, and obtained a tentative delivery date.
We were contacted much earlier than the actual delivery date that the sofas are ready – this was great. With past experience, usually manufacturers take beyond the original promised date, but with Arrow, it was early.
On the delivery date there were some issues fitting the items through our main door and up the stairs. The delivery team did everything they could – but physically it was not possible to take the items to designated location. They were forced to take the sofas back to the shop.
Over the next 3 weeks the management team were in close contact with my wife and I to figure out what we can do to solve this issue.
This is where one of the managers, Israel stepped up and went beyond his duty to help us solve this situation.
Conversations went back and forth between us, him, and the manufacturer.
We went as far a potential solution to disassemble and reassemble the sofa at our house. It did sound like much work and very invasive – but we were ready for anything.
Until the idea of taking the sofa through a window on the second floor, over the roof of our garage came to mind. With an open mind, Israel accepted to review and analyze the idea. After some measurements and pictures – the decision was made.

He and a very professional team of guys showed up on time for the Mission Impossible move.
From wearing a suit in the office to plain cloths on the roof – he helped make this happen.
The sofa was pushed from the truck onto the roof and then into kitchen, and into the living room.
Without damage to the sofa or the house.

The team were nice enough to help us with moving our current sofa set to the ground floor.

All this happened with a smile and no harsh words and people being upset.
Thanks to Israel and his team, this mission was made possible.
We would love to go back to Arrow and deal with Israel and his team again and would recommend to others as well.

Yas K

We were every well taken care of by your showroom executive mr Edward. He had very good knowledge of the product, he was helpful , friendly and courteous.

Outstanding service. From inside the showroom to home delivery, assembly and garbage removal. They arrived on time as promised. Excellent experience.
I highly recommend Arrow Furniture to anyone shopping for furniture

The furniture salesperson name Natalia was really helpful and knowledgeable about furniture and mattresses. So many information she educated me really surprised. I didn’t have any clue about good mattresses before talking to her. Well done, keep it up.

Thank you to Jack (Arrow Rd location) for a great furniture buying experience. Jack took the time and effort needed to help me choose the right pieces and fabric. I appreciate the time and professionalism he provided.

Thank you Sonal for wonderful service and a very quick delivery on our couch and matching comfortable chair
We really appreciate all your support and will r end you to our friends and family

We visited the Mississauga location and found a sofa and love seat for our family room.We received excellent service by sales rep Sonal.She was very friendly and guided us about the fabric quality according to our needs.Above all we received our sofa much earlier than expected which is just in time for our religious festival of Eid!

Visted the Brampton location, we had an extremely excellent experience. The sales associate Dolly was very pleasant and professional. She spent a lot of time with us and patiently answered all our queries. Felt no pressure to buy or did not find her interest reduce even though I had started the conversation by saying I was only looking around , yet she took the time to help me look at different options.

I know I will definitely recommend the store and Dolly to all my friends and relatives who are looking to buy furniture.

Thank you Dolly for your assistance and I will surely visit again to do business with you.

I had a bit of a problem with the table but the Manager of the Mississauga location sorry if I spelled is name wrong Hakim was very professional and took care of the problem the salesman Edwardo was very professional and friendly also I want to comment of the delivery guy I believe in name is Darcy funny guys did The work in no time .

Thank you Again
Lina Pagliaro