This review covers various aspects of our recent purchase at Arrow furniture.
After looking at various places for a sofa and available fabric choices, we finally decided to go with a beautiful sofa at Arrow Furniture.
Looking through their collection of fabrics and various options, we finalized our selection, paid the deposit, and obtained a tentative delivery date.
We were contacted much earlier than the actual delivery date that the sofas are ready – this was great. With past experience, usually manufacturers take beyond the original promised date, but with Arrow, it was early.
On the delivery date there were some issues fitting the items through our main door and up the stairs. The delivery team did everything they could – but physically it was not possible to take the items to designated location. They were forced to take the sofas back to the shop.
Over the next 3 weeks the management team were in close contact with my wife and I to figure out what we can do to solve this issue.
This is where one of the managers, Israel stepped up and went beyond his duty to help us solve this situation.
Conversations went back and forth between us, him, and the manufacturer.
We went as far a potential solution to disassemble and reassemble the sofa at our house. It did sound like much work and very invasive – but we were ready for anything.
Until the idea of taking the sofa through a window on the second floor, over the roof of our garage came to mind. With an open mind, Israel accepted to review and analyze the idea. After some measurements and pictures – the decision was made.
He and a very professional team of guys showed up on time for the Mission Impossible move.
From wearing a suit in the office to plain cloths on the roof – he helped make this happen.
The sofa was pushed from the truck onto the roof and then into kitchen, and into the living room.
Without damage to the sofa or the house.
The team were nice enough to help us with moving our current sofa set to the ground floor.
All this happened with a smile and no harsh words and people being upset.
Thanks to Israel and his team, this mission was made possible.
We would love to go back to Arrow and deal with Israel and his team again and would recommend to others as well.
- Company Response
Thanks Yas! We couldn't be happier that Israel and the rest of the Arrow team were able to be of such help. This seems like it took a lot of thought and intuition to get your sofas into your home. Thank you so much for your business and your recommendation! Enjoy your new living room set! Jason M. - Sales Manager