I bought a leather reclining couch from Arrow Furniture, Scarborough. After only a few weeks the foam padding used inside, what it was stuffed with, started to depress and cause the leather on the surface to become wrinkled and stretched out looking. I am very disappointed with my purchase, the couch looks to be ten years old already and it is only a few months old. The manufacturer obviously decided to cheap out on the foam padding,and should have used a quality high density foam that would not depress so easily. It's not half as comfortable as my ratty old couch that I threw out! Poor quality materials used in this item. Poor quality merchandise.
- Approximate cost of services:
- $1,400.00
- Company Response
Hi, I am sorry to hear about your disappointment with the product. After only being a few weeks old, everything is obviously still under warranty. Have you contacted our service department? If not, please do so as soon as possible. If you have, please do so again and I'm sure they will look into it again. Thank you for your patience and happy holidays. Michael M - Sales Manager