Anna's Housekeeping Services

First experience was excellent. Second experience was unsatisfactory. The maid refused to use the vaccuum, was too chatty, wasn't thorough (AND 'finished' early), and rearranged my ornaments, bar, books and bathroom -- without my permission. The third and final maid was late, refused to use the vaccuum (excellent vaccuum), refused to use the mop (she has something against squeeze mops), so decided to swiffer the floor instead. This is a big issue because the whole point of the visit was to have the floors washed. Even though I needed only two thirds of my place done, she still did not properly dust, and 'finished' 45 minutes early. The office staff is rude, unhelpful and offensive. I will never use this company again.