Anna's Housekeeping Services

House & Apartment Cleaning
Suite 214A, 555 Burnhamthorpe Rd Toronto ON M9C
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House & Apartment Cleaning
Anna's Housekeeping Services
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57%

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Reviews for Anna's Housekeeping Services

Average customer rating:
6.1 10 (213 reviews)

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Melissa from Toronto
Melissa from Toronto
1 review Toronto, ON
0/10

Believe the negative reviews! Others are anomalies!

I HAD been a client of Anna’s Housekeeping for SEVERAL years. I actually left a positive review on Homestars at the owner’s request when I first started using the service because I was so satisfied with the cleaning lady I had been assigned. So much has changed that I feel compelled to post a new review because of how terrible the service has gotten. I can get over the fact that prices have shot up from under $60 for a 3 hour clean to closer to $90, that dishes have been broken, my coffee table broken, my Dyson broken but what I’ve been most offended by was the treatment of me, a very loyal customer, by the owner over the years. In fact, as soon as I left my original review, “Anna’s” friendliness disappeared. Still (mostly) professional, but quite rude and sometimes even accusatory. In fact, Anna rarely lets you finish a sentence without talking over you. If someone is nice to you when you call, you can be SURE it’s not the owner although the women who answer do sound similar. I won’t go into too many specifics about how every great cleaning lady seemed to “go on vacation” never to return but what I will address is how I was treated after referring countless people to Anna’s. I’m going to begin with what was the last straw for me in case this review is too long. I came home to find the insert to my automated trash can missing. I immediately knew it had been tossed by accident and reported it but Anna was away. I waited a week or so and no one got back to me. After calling again, Anna told me it was “impossible” that the cleaner could toss the insert (I say that a 1.3 litre bucket is easy to dump into a larger bag if you’re dumping trash) and that she could “never just take the customer’s word”. That’s when I knew I was finally done. “What if it’d been a diamond ring?!” I asked. “How can I feel safe?” Anna’s response was that she’d reimburse me but SHE would no longer trust ME!! I’m the one who had something go missing and I’M the one who can’t be trusted?! I reminded her I was a loyal, longtime client and I’d rarely complained (mostly because Anna simply doesn’t care). She did reimburse me but it was an ORDEAL. People should know that there are other, comparable cleaning companies out there that value their clients and who will treat you with respect. That is far from true about Anna’s. Other issues I think are worth mentioning: One of the cleaners sent to me had been badmouthing other clients of hers, talking about how she went through their drawers and made some negative comments about me having cats because she hates animals on her first visit to my home. When I called to report this, Anna wouldn’t let me tell her my reasons for having issues with this cleaner (Anna consistently cut me off whenever I would try speaking to her - this treatment of me went on for years but I let it go because I’m loyal to a fault and the cleaners were usually average), but she switched my cleaner, promising the one I had issues with would not come back. Unfortunately she was sent to fill in again when one of my many, revolving, “vacationing” cleaners was away. Thankfully I was home to supervise since I felt very uncomfortable with this woman in my place with my pets that she hates and my valuables. On a different occasion, when I mentioned some VERY, small issues I was having with a new cleaner, Anna told me it must be because my place was suddenly too messy! Another time she sent someone who had to be sent back to redo the cleaning because it was just that bad. Anna again refused to let me articulate my concerns and cut me off when I wanted to be heard about all the issues I’d had with this particular cleaner. Again, Anna’s interest is solely based on volume business, not on customer satisfaction, in my experience. Lastly, the final payment I made by cheque (what year is it, by the way?? Accept credit cards! It’s 2019!) was returned to Anna due to a scanning issue at HER bank. As soon as she contacted me that there’d been an issue, I jumped on the phone to my bank where I spent half an hour trying to sort out why my payment had been deemed ineligible for clearing. My bank informed me there was no record that she even tried to deposit but it sounded like there was an illegible aspect to my cheque. I called Anna to tell her I was happy to reissue a cheque or do an etransfer but I wanted her to contact her bank and ask why my bank has no record of her attempting this transaction. Of course she had to argue with me that it would take her too long to get through, she knows what they’ll say, she doesn’t have time, she’ll have to go into the bank... every time I tried to speak, she cut me off as per usual. I was finally able to tell her I wanted to be sure to do my due diligence in case she tries to redeposit my original cheque. Well, Anna was greatly offended that I don’t trust her just based on her word to me and our professional relationship thus far. I reminded her that she outright told me she couldn’t just trust me as her (VERY long term) client so why should I trust her? After she had her bank contact me and they assured me there was no chance she could try to redeposit the original cheque, I did an email transfer. This was not good enough for Anna because she didn’t want to enter any information to access the funds. I tried to explain that this is the only way I transfer money and, not only is it secure, I won’t have access to any information she may have to input through the bank. Of course she had to talk over me and demanded that I transfer money the way SHE likes to receive it and that she would allow me to deduct the $1 fee. I did so even though EVERYONE I told this to said I shouldn’t have been so accommodating. They’re not wrong. I should’ve told her this is the 2nd time I’ve tried to pay her and she could figure it out but I was tired of having to deal with her awful treatment of me and did as she asked. Now we’re both out of each other’s hair and I feel compelled to warn everyone that Anna’s Housekeeping doesn’t deserve your business. Hire someone who values you as a loyal client and treats you with respect. There are countless cleaning companies in Toronto and this is one to avoid at all costs.

1 of 2 people found this review helpful.
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Janice in Toronto
Janice in Toronto
1 review Toronto, ON
10/10

Annas Housekeeping

I started using Anna’s Housekeeping in 2019 and each housekeeper has been excellent. Today, Yohanna was assigned to clean my home and she was outstanding! She was punctual, personable and professional. I am extremely picky and she exceeded my expectations. I look forward to having Yohanna as my regular housekeeper. Thanks for a superb experience.

Sent from my iPad

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Kelly in Toronto
Kelly in Toronto
1 review Toronto, ON
0/10

4 hour cleaning job a waste of time and money

God where do I start? TL;DR Do NOT give this company your hard earned money unless you want to clean up after them.

I am having a big event at my home in 3 days. I needed a CLEAN (like eat food off the floor, couch, table, carpet kinda clean) house. Admittedly, I needed someone up to the task of using some elbow grease and whomever I booked the appointment with assured me this could and would be done. I repeated myself again and even asked - if they COULDN'T do the tasks given, what would happen? The woman on the other end of the phone replied: Oh, they will do whatever task given.

So cleaner shows up, I have a very specific list of items I needed to done. I was NOT looking for a surface. This woman sauntered from room to room - I swear it took her 5 mins to walk from one door to the next. I don't even think this cleaner has ever cleaned before.

That list I gave her? NOTHING WAS DONE. I even went as far as to ask her to STOP washing one pane of glass on the window that she'd been at for 30 minutes to do the things I asked. She completely ignored me! Cobwebs? Still making themselves at home in my home. Baseboards? Not even touched. The floor? Not even washed. Door handles, exterior fridge, sink taps, bathtub - didn't even touch them. WTF did I just pay for? I am so utterly furious.

Now, as a single mom I've got to somehow do this job on my own even through I paid a "professional" to do it. Avoid these gals like the plague.

1 of 1 people found this review helpful.
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kbyyz
kbyyz
0 reviews Toronto, ON
0/10

Another unsatisfied customer!

First and LAST time ever using them. I had a brand new Dyson and the women broke it. It was an accident but she refused to admit fault - I was in the house when I heard it smash it into a piece of furniture. And like so many others have said, my house was NOT cleaner. Waste of time and money - and I was out having to get the vacuum repaired. Terrible customer service when I called about it. Never again.

1 of 1 people found this review helpful.
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Emile
Emile
4 reviews Toronto, ON
0/10

Awful cleaning and service

Just terrible. So bad I had to post pics.

1) Took five hours for what I can do in two
2) Had to all to redo a bunch of things that were not done
3) website boasts they clean floors and trim... You can see from the pics that they did not
4) you can save yourself some time and throw your money in the garbage.

1 of 1 people found this review helpful.
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Shirley in Richmond Hill
Shirley in Richmond Hill
1 review Richmond Hill, ON
10/10

House Cleaning

I have used Anna’s a number of times over the past year
I have a two story house built in 1919
So lost of dust
Her employees are the best
On time and totally professional
And really hard workers
Everything so spotless
My toaster oven is like brand new
Use her
You will not be disappointed

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

First time cleaner - nothing cleaned!

Hired someone from Anna's for a 4-hr job and they showed up 2.5 hours late and it was clearly their first time cleaning. They were AWFUL! Left the place in the exact same condition, if not worse. We actually asked the cleaner to leave early so that we could use the time to clean the place ourselves before company arrived. Only fool here is me - should have taken all the negative reviews seriously before wasting my time and money!

2 of 2 people found this review helpful.
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Margaret in Markham
Margaret in Markham
1 review Markham, ON
10/10

Cleansing Service

Have been using this service for about a year. House cleaning every two weeks. Very satisfied with quality of staff. Very competent management - always calling to confirm, making sure staff arrives and responding to any issues. Very happy with service.

0 of 1 people found this review helpful.
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07lilixx in Etobicoke
07lilixx in Etobicoke
1 review Toronto, ON
10/10

Cleaning service

I have been using Anna’s cleaning services for 3 months now and their weekly cleaning has saved my family time and maintained a great living environment for us. Tetyana’s service was exceptional, she was efficient, professional and left the floors spotless!

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Anna's Housekeeping Services

Anna’s Housekeeping has proudly provided affordable cleaning services for homes, businesses and offices for over 25 years. $24/ hr plus HST, minimum of 3 hrs. 10% off your first cleaning! Office hours — Mon-Fri 8am-9pm; Sat 8am-7pm. Cleanings — 7 days a week, any time. Call (416) 622-6262 to book ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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