We purchased Polyshutters from Alex in April 2012, we were very pleased with the how the shutters looked. Beginning of June 2012 my wife pointed out some 'warps' on one of the shutter plastic seals (plastic strip between two shutters). We called Alex a few times before he called back, however, he felt the defect was a fault of ours without coming to see the item. He said he would come by to inspect. Again in October we called again and he tried to say it's the owners fault without seeing the situation and that he will try to come by to inspect, it is now December and i have left a message last week with no reply. I am disappointed in the follow-up of this company and what they stand behind, the product was installed for only 3 months and they could not even come to see our concern. Good product; poor commitment to customer followup and satisfaction.
- Approximate cost of services:
- $5,000.00