Alpine Roofing

Alpine stripped and reshingled our roof (1950s era Scarborough bungalow) back in 2007, and at that time there were issues with the installers failing to put in contracted and specified roof vents, etc., requiring them to remove about half of the shingles they had just installed and then do it all over again. Big mess with roofing nails left strewn all over the driveway afterwards, requiring call-backs to have them come and clean up (and a flat tire on my car). However, since then we've not had any problems.

Fast forward to April 2018. The first wind storm peeled back a large patch of shingles on the rear section of the roof. Alpine was able to come out and fix it ASAP for $350 plus tax. But only two weeks later, the second wind storm peeled off even larger area above section just repaired, plus about a third of the shingles on one side of the roof, leaving it very exposed and open to water infiltration.

While I appreciate that all the roofers in the GTA were swamped with calls, it took days to get hold of anyone on the phone or email at Alpine. When I finally did, they came by and quoted and we signed for having the work done for $500 plus tax ASAP. Alpine could not provide even temporary tarping of the damaged area, but assured me that the job would be done within a few days. Well, that was a week ago. Nobody has shown up to fix the roof. I am now very concerned about water damage that could destroy the entire house. We are expecting rain tomorrow.

I called Alpine today, and they cannot find our quote nor address in their system (which makes no sense, given they just did work that they were already paid for a few weeks ago). They put me through to the cell of their installer / quote guy for the area, "David", who was very rude to me and told me "too bad" it could be "2 to 3 weeks" before anyone fixes the damage, and I could "just wait like everybody else". Wow.

I could have hired somebody else and had this done by now.

Worthy of note that only my house and one across from us that both had shingles done by Alpine lost shingles, while those on both sides of us were perfectly fine. Other roofers looked at the nails used and product and advised it was extremely an cheap grade of shingle and improper nails -- hence why they blow off so easily. Do I believe them?

If there is damage from rain, I guess I should sue Alpine Roofing for negligence / breach of contract.

FYI: I am having the asphalt shingles replaced with a steel roof in August, for long-term peace of mind ... but not by Alpine.

The roof is less than 10 years old and tiles have been replaced three times - the only house on the block to lose shingles each time. Terrible workmanship and even worse service. They even wanted to charge me after this last time!

Alpine offered the best quote for a new roof just about 5 yrs ago. Now I know why. The two wind storms in 2018 just about blew off all the shingles off the west side of my house. By far, the largest damage in my neighborhood. I initially called Alpine but they were clearly swamped and never called back to schedule a visit. An Alpine crew did show up unannounced after the repair work was already completed by another company. Although, it's not uncommon to lose roof shingles with winds exceeding 100 km/hr, I was told that whoever installed my roof shingles clearly did not meet the highest standards in securing the shingles to the boards and was more interested in completing the job fast. Clearly, I won't use this group again and I feel compelled to share my story.

I bought shingles for the roof from Alpine in October 2011. After the strong winds on Friday May 4,2018 I found around 5 shingles on the ground around my house. I tried to call Alpine Roofing but only heard a busy signal on the phone for 2 days. I sent an email message and received no response. Finally on the third day I got through and the company said that the repair is not under warranty. It was an act of God. This is in spite that the warranty material I received from Alpine for the Biltmore shingles states: "15 year CRC Iron clad Protection" and that the warranty "includes up to 110 mph (177 km/h) Limited Wind Warranty". The winds weren't near that speed. This means that the warranty Alpine provided is worthless.
Alpine asked for $500 to come to provide an estimate. This is outrageous, under normal circumstances another company asked for $100 to come to provide an estimate.
On top of that, we received 3 recorded voice messages from the sales person at 1 am. The messages kept coming every few minutes so we had to unplug the phone for the rest of the night to be able to get some sleep.

I used Alpine service for my first house 8 years ago, then for my 2nd house I used their service again 4 years ago. They followed up after months of installation. and after 1 year they came again to check my roof for free. On Friday's huge wind disaster, my roof got challenged but most of my roof no any problem, only 2 pieces of shingles blew out. I called them on Friday, they came in Saturday (yesterday) fixing it! Great service, great company! Thank you, Alpine! Andy

We hired Alpine to replace our roof. It has been ten years, over the years on various occasions, shingles would fall off our roof. We had no idea something was wrong until yesterday's wind storm. Our shingles were blown off, more than anyone else on our streets. I picked up a large size garage bin worth of shingles, of coming from our roof. Upon looking at the shingles, I noticed many of them still have a layer of adhesive on them, that were supposed to be peeled off to ensure the shingles were done properly. This explains why many of our shingles have been falling off over the years. I am so disappointed in this company and the lack of professional job they did. I hope they have changed their practices, or else, customers beware!

Work was very professional, no funds requested upfront until work was completed in full as cost was under $10,000. Roof was completed on time in one day as promised. House area left very clean, contents from the old roof removed entirely. They gave us time to think about the contract, presented references of their work and explained every detail before starting the work. I am highly recommending Alpine Roofing. Your hard work and dedication is much appreciated. The cost was reasonable and we are very happy with their work.

We had a new roof and eaves from alpine in 2010 and have had no issues at all. They did a great job and 8 yrs later it looks as good as the day it was put on. The employees were polite and very easy to talk too. I highly recommend Alpine and would use them again.

The people at Alpine were responsive and friendly. The job was quoted quickly and the work was done on time and on budget. No surprises. Very satisfied with the quality of work.