I bought shingles for the roof from Alpine in October 2011. After the strong winds on Friday May 4,2018 I found around 5 shingles on the ground around my house. I tried to call Alpine Roofing but only heard a busy signal on the phone for 2 days. I sent an email message and received no response. Finally on the third day I got through and the company said that the repair is not under warranty. It was an act of God. This is in spite that the warranty material I received from Alpine for the Biltmore shingles states: "15 year CRC Iron clad Protection" and that the warranty "includes up to 110 mph (177 km/h) Limited Wind Warranty". The winds weren't near that speed. This means that the warranty Alpine provided is worthless.
Alpine asked for $500 to come to provide an estimate. This is outrageous, under normal circumstances another company asked for $100 to come to provide an estimate.
On top of that, we received 3 recorded voice messages from the sales person at 1 am. The messages kept coming every few minutes so we had to unplug the phone for the rest of the night to be able to get some sleep.
- Approximate cost of services:
- $0.00
- Company Response
Hello there,
We had a power outage after that severe windstorm, as a result, we were not able to respond to everyone, we do not charge to provide an estimate, we offer free estimates to anyone. The wind warranty is provided by the manufacturer, please contact our offices, also we need to know who was the person calling you 1:00 am, please provide us with the information so we can make sure it won't happen again.