Ryan from Allure was recommended to us when we moved into our new condo. He had been working diligently to earn business with all of the new buyers in the building when we all started moving in. Based on positive feedback received, I called him up and he came out for a visit on short notice, squeezing me in between multiple sales calls. He was very accommodating.
We purchased all of our blinds from him and I honestly feel that the pricing was fair and reasonable. He had all kinds of samples which he lugged up from his car to show us so we could make a confident selection.
Within several weeks, and on time, our blinds were installed by Aldo who was also prompt, professional and careful.
What has really prompted me to write this review however, is the fact that a year later, when it came to tax time and I wanted to use the blinds toward our renovation tax credit (2009) I couldn't find it. On a whim I emailed Ryan wondering if they might still have a copy of it.
I couldn't believe it when he emailed me a week later with the invoice!!!! Unbelievable! I haven't spoken to him in a year and out of the blue I make an outrageous request and he comes through.
In this day and age - that was a truly awesome customer experience.
- Approximate cost of services:
- $3,500.00