Alliance Floor Source

Went to Alliance after reading all the superb reviews on homestars. We were looking for flooring without installation, as a friend was already doing that for us.

Sales: Tinea (pronounced "Tina") was extremely knowledgeable, helpful, and patient. Her explanations of the differences between the brands, styles, wood types, and engineered vs. solid wood were more in-depth and useful than the other places we went to. The company has a true desire to provide the best quality of service and flooring to the customer; not just to create sales volume. We were there for quite a while choosing colors and finishes. All the brands that they carry are high quality, most of which are made in Canada, which we liked.

Pricing: very reasonable with high quality products. They have a good price range as well, competitive with all the other stores we visited. We were lucky enough to find a solid hardwood that was on sale, which made for extremely good value.

Delivery: we bought the flooring at the last minute of business day Thursday. Tinea diligently checked for us to see if next day (Friday) delivery was possible, but we said Saturday would be no problem too. Tinea called us back Friday (the very next day after purchase) and all the wood was delivered 9am Saturday. The delivery guys were even early, and moved all the flooring in quickly for us. From purchase to delivery was a mere 36 hours!

Overall: excellent service through and through, especially when you don't necessarily know too much about the different flooring types. The detailed descriptions are important to know what works best for your home. Very happy with the process and experience - quick, helpful, and painless.