Alliance Floor Source

I hired Alliance to install carpet for my second floor, as well as a runner for the stairs. Susan was extremely helpful during the selection process and was very patient in following up with all my questions.

After the carpet was installed, I wasn't completely satisfied with how it looked (the pattern was off). I initially thought it was an installation error, so a few months later, I contacted Alliance to complain. Lehel responded immediately and came over the next day to inspect the issue. I was impressed - even though I had let quite a few months pass by before I contacted Alliance (I got really busy), Lehel still treated my complaint with utmost concern and a sense of urgency, even though this project was already fully paid for and completed many months ago. It turned out to be a manufacturing defect, and he took care of the re-ordering and re-installation process from beginning to end.

It is obvious that Alliance truly cares about their customer's satisfaction. They could have easily brushed off my concerns and given me a hard time because so many months had passed, but they didn't.

Now I have a newly replaced carpet and runner that look wonderful. If you are looking for a trustworthy company, and want confidence and peace of mind that you will be taken care of, go to Alliance Floor Source.

Thank you Lehel!