Alexanian Carpet & Flooring

In my search for carpet for my new home theatre, I found that Alexanian's had the best carpet quality for price that I could find even when compared to the big box and discount carpet stores. I was impressed with the pre planning that the salesman did ( coming to my house and measuring and explaining the best way to minimize the seam between the two large pieces.)

Contract issued on November 8th 2013. work not started until end of November after making a lot of phone calls. One the worst Companies to communicate with. As far as the work done I would rate carpet 5 rating and the Hardwood at 8 rating. In keeping promises this company's the worst its been two months and I am waiting for my 4X6 carpet replacement by the manager. Location 6435 Erin Mills Pkwy Unit 18 Mississauga, Ontario. I would personally not deal with this outlet.

I was looking for good quality and reasonable price and I founded it at this store. The employee was very knowledgeable,he took extra time to explain us the advantages of cork floors for our basement. We like the idea and went with it.
Our basement is very functional and we are happy with the look. The fact that the floors are from a renewable source is a plus.

We went to Alexanian's to look at Hardwood Flooring. We found a sample that we both liked. Our Sales Rep, Shant, let us take the sample home. It was the first floor we have agreed on! Again Shant was very good at re-assuring us of Alexanian's reputation for service and we went with them...The floor looks fantastic! The installers were great and even did the little extra things that took them above and beyond. Kudos to Hugo and Mustafa.
I would recommend to family and friends and we have already ordered an area rug from them to complement our new floor.

I called Alexanian to clean a sectional which had been in storage for some time. The sales people were not very helpful i.e. did not explain the cleaning process or provide a proper quote. The gentleman who came to clean the sofa was professional and explained the process thoroughly. We were happy with the cleaning service provided but would recommend better service at the call center so that they can provide the appropriate information to customers.

Decent initial sales experience and installer was decent but service management was well below expectations. Screwed up install date, poor communication, no management involvement when issue arose and very little consumer restitution offered. Too bad they took over from Giant Carpet - quality service, not matched by Alexanian. Not recommended.

I went to Alexanian in Toronto to replace the carpet in my bedroom. Ian was helpful but not pushy, and left me to look on my own when I asked him to but came over right away when needed. He was knowledgeable of the carpet choices and was able to make helpful suggestions. Installation was on time, quick and efficient, and they removed the old carpet when they left. I was totally pleased with the process and the end result. The only drawback is that they installed a thicker underpad than I had before, so my closet doors are difficult to slide open and closed. I would have appreciated it if Alexanian's had taken this into account when selecting the underpad. Otherwise the process was pleasant and satisfying.

From the beginning to the end the service was excellent!
We chose the flooring, it was ordered and delivered on time. The installation was fast and very clean. The sales rep. Shane was very nice and helpful. The price was fair (6.49 s/f, and 2.5 installation)

When it came time to purchase carpet for installation in our newly refinished basement, we went to Alexanian Carpet & Flooring. Their selection was great and the staff were knowledgeable and friendly. They helped us select the right under pad and carpet to suit our basement needs - it needed to be warm, soft and hold up to heavy traffic, including our Labrador Retriever (and all his hair!) The installers were great - punctual, efficient and completed a quality job. We would use Alexanian Carpet & Flooring again in the future.

Carpeted installed in family room and stairs, good work and quality, good customer service, wish they had a better section of what I was looking for. In the end fairly happy with workmanship. Would recommend.