Alexanians recently replaced the carpets in our house. We were very impressed with the quality of the carpet that Sam Khani, Store Manager directed us to. Sam gave us lots of info and space to look around without any pressure. The installers were very professional and took care and attention to make sure we were happy with the job they were doing. Alexanians also installed a red oak wood floor in our living/dining room. Unfortunately, we were less than impressed with the finished product. Sam immediately came to view the installation and quality of the hardwood floor, and agreed with us. Sam told us that he would take care of making it right, but that we would have to be patient while he went through all the necessary steps. It took a lot longer than we thought it should, but all throughout this time Sam was supportive and continued to promise us he would do whatever it took to make us happy. Sam did not disappoint us and showed us how important customer care is to Alexanians. He had the entire floor replaced and we are very happy with the final product. Sincere thanks to Sam and Mike Ghazarian, VP of Operations at Alexanians for your care and attention to customers. We highly recommend Alexanians!
- Company Response
Such an amazing review, we cannot thank you enough! Mississauga (South Sheridan Way) Store Manager Sam, Regional Manager Mike, and all of us at Alexanian's are extremely grateful for your lovely feedback, and yes ... providing exceptional customer service is of paramount importance to everyone in our company. We're happy to hear you are now very pleased with the hardwood flooring in your living/dining room. We trust you're enjoying your newly renovated home and I will be sure to pass your kind comments along to the team ... I guarantee your review will make their week!
Most sincerely, Wendy Alexanian