Alexanian Carpet & Flooring

Carpet & Rug Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Susan in Toronto
Susan in Toronto
3 reviews Newmarket, ON
5/10

Very Upset

  Alexanian Carpet & Flooring
866-878-2525
23 Mountainview Road South
Halton Hills
ON
L7G 4J8
CANADA

We had Alexanian install new wall to wall carpeting upstairs and hardwood flooring down on the main floor. Carpet turned out fine but workers did not fully reattach baseboards/ trim. Many areas of drywall left in a mess after railing and stair replaced. The work on the hardwood was what I would call shoddy and amateurish. I was told the hardwood was very very durable but when the 1 or 2 workers were finished there at least 3/4 scratches and knicks in the new floor which I’m sure happened during the work process, NOT by us later. Also took longer than expected due to worker’s “other” jobs. the railing he replaced was not fully sanded and smoothed but rubbed down with a dusty cloth THEN stained so now when you feel the railing you feel bumps underneath the stain.

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Company Response

Hello Susan
Please know that we are very concerned about your review, as these comments are so completely out of character considering Alexanian's standard of care and quality. In order to address your statements we require more information from you. Would you please either email us at contact@alexanian.com with your full name, address, phone number and which store location you dealt with and/or contact the appropriate store manager directly as soon as possible.
Sincerely, Wendy Alexanian