Following a flood in our home, again carpet was replaced with hard-
wood flooring by a Restoration Company. Our choice was then to further enhance our home with area carpets, stairway and hallway runners.
For this we chose Alexanian Carpet and Flooring, Burlington, ON based on their wide selection and their reputations for high professional service and installation.
Our first purchase was an area carpet for each of our living and dining rooms. The advice given was most helpful and the eventual delivery was as promised and to our complete satisfaction.
Unfortunately, we did experience problems with the stairway runner but it was resolved very quickly without issue. As for the hallway runner, when we brought our concerns to the attention of the Store Manager, Ken Matpan, they were resolved to meet our expectations.
Ken responded to our issues immediately upon receiving our e-mail
and made arrangements to come to the house at our earliest convenience. We were prepared to accept his opinion and were extremely pleased that he did concur with us in what we felt needed attention.
The runner in question was taken out by Ken and returned and installed by him in the promised time frame.
We are now extremely happy with our carpeting and in particular with the consideration given us by Ken. His timely action when he
became aware of our issues is very much appreciated. Indeed a gentleman who demonstrates extremely high customer service.
Definitely our "go-to" place for future flooring and we do not hesitate to recommend Alexanian to our friends.
Jette Helm and Gord Layhew Burlington
- Company Response
Thank you Jette and Gord for your wonderful review of Ken at our Burlington location. Customer service is extremely important to all of us at Alexanian's and without a doubt you were in good hands with Ken. We're glad you are happy with your flooring and truly appreciate you recommending us. I will be sure to pass along your kind words to both Ken and his team:) Sincerely, Wendy Alexanian