Extremely disappointed with the standard of service received from the Hamilton branch:
- everything was fine until we placed the order, the salesman was helpful and informative and gave good advice, however....
- the process from ordering to installation of a stair runner somehow took 3 or 4 months
- it took 4 different installers to come out before they could find one that could actually install it - and although it was a curved staircase, not exactly unusual and there was no indication that there would be any issues
- the third installer left the job half-finished because he didn't know how to complete it, the fourth guy had to start from scratch
- the salesman consistently over-promised and under-delivered and communication was poor; it always had to be me following up
- the only thing that was efficient was the prompt billing (and they ignored our request for a discount based on all the inconvenience we had to put up with)
- at least we ended up satisfied with the end result, and we like the carpet - but what an absolute gong show to get there...
- Approximate cost of services:
- $2,500.00
- Company Response
Hi Martin,
Thank you for writing about your experience. Your feed back is appreciated and helps us improve our level of service. I have forwarded your comments to our Regional Supervisor so he can look into this matter. I am glad to hear that you are happy with the finished product, but I am obviously concerned about the journey. Thank you again for letting us know. Sincerely, Wendy Alexanian