Picked out carpet at Upper James Hamilton store for installation. Installers showed up on time and ready to work. As they were putting the seam together, the installer (Farooq) called me down to see that there was a problem with the carpet. He called the manager (Garo), who was at our place within 20 minutes. He inspected and took pictures, telling us that this would be taken care of to our satisfaction. Had the carpet rep come to look and take pictures. They inspected the new roll and found it still had a shading problem. Garo had us come to the store and pick out a new style and it was installed within two weeks. You know you are dealing with a reputable company that prides itself on customer service and satisfaction when everyone from the installer to the manager wants to make sure that you are happy with the final product. Big thanks to Garo for going above and beyond in keeping us informed throughout the whole process and to the installers who did a great job. We are 100% satisfied with the whole experience...we could have been very unhappy if it wasn't for the fantastic customer service!
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?