Airplus settled our dispute over an incorrectly made custom part by charging our credit card without authorization for the full invoice without keeping their commitment to correcting the custom part. People keep hitting their heads on this ductwork placed way too low right over a light switch. Unbelievable.
- Company Response
We tried very hard to accommodate your requests and work with your schedule. It is our objective to exceed the expectations of our customers, and we regret not be able to meet yours. We have used your file as a case study in both our Customer Service and Operations teams in the hope that we will avoid service and delivery gaps in the future.