After Vince came over, I checked his work and discovered that my chimney wall still full of soot. Yvette told me that they sweet the chimney for debris but they do not clean chimney. Soot is what causes fire inside the chimney. Sloppy workmanship, Would never recommend AIM chimney sweep to anyone.
- Approximate cost of services:
- $423.00
- Company Response
Good afternoon Richard in Toronto.
I just received notice of this review and thought I would reiterate what I explained in my private email to you after your email and photos were received in our inbox.
It is unfortunate that you were not satisfied with our work this past week.We, and our tradesmen and woman, are Chimney Sweeps, that is what we do. We do not CLEAN [read as WASH] the interior of a chimney, we sweep chimney interiors with a brush to rid the system of excessive soot deposits.
Your photos showed a fine soot film on the chimney interior which is common to have left behind on a sweep.
You also showed a photo of the rain cap that had some baked on creosote on it when we left, which we do not remove. Your photo showed that you had it scrubbed and washed after our visit so it was nice and shiny again.We were hired to Sweep the chimney so that is what our Tech did, as well as affected a bit of silicone repair while on the roof.
We apologize if this was not made clear when you booked the service but we do not 'wash' the interior of chimneys, not do we scour/wash off rain caps, we will clear any soot/creosote blockage off caps only.
Unfortunately I cannot share the photos on this HomeStars review site to show others the before and after