damage to funiture and walls, 7 hours to move a 1+1 bedroom condo
Moved from a one bedroom and a den, 700 sqft condo to a townhouse in oakville with the following items:
-queen bed
-dresser
-pull-out couch
-recliner
-glass table
-four dining room chairs
-bar cabinet
-coffee table
-a dozen boxes
-dining room cabinet
The drive was 50 minutes but the move took 7 hours and they didn't have to move anything to the 2nd floor and the bedroom furniture went to the basement.
One mover asked me how much my table costs, I thought he was just interested in the table. It didn't dawn on me there could be a problem until the day after the move I noticed the glass table was damaged. It is a very unique glass table as the glass is over an inch thick. I am disappointed they didn't come clean and say something happened.
They also damaged the walls in the hall of my condo that I repaired and they damaged the walls of my house. They tried to move the headboard down to the basement before measuring if it would fit and gave up after they damaged the walls. I offered to take the door off and I measured and noticed it would fit before they took it down a second time.
I didn't get a good vibe through the booking process as many emails went unanswered and when I asked for email confirmation they replied with their terms and conditions.
I budgeted $700 and didn't expect my stuff would be damaged. Before they started they suggested it would be done in 3 hours since there wasn't much stuff, somehow it took 7 hours.
- Approximate cost of services:
- $1,080.00
- Company Response
Dear Customer, we take pride in ensuring our customer’s satisfaction and we are in the process to resolve this matter. In the mean time we are also investigating the possibility of this not being a legit review. Yet whenever there is a discrepancy regarding the quality of our work we are there to fix the problem. Unfortunately, we caught this review after the 3 month deadline that Homestars has given us to reply to an email, after that we don't have access to the reviewer's email any more.