Courteous on the phone while explaining my problem (smoke coming out of basement fireplace while main floor fireplace was being used). A technician was sent out to inspect and clean if necessary. The technician showed up on time and explained that why the problem was occurring (smoking going up one chimney, then coming down the other one because of suction effect of air draw from furnace). Anyway, the tech proceeded to clean both chimneys, taking good care not to get dirt on the living room and basement carpets. He was friendly, helpful and professional; he showed me how to warm the flue and build the fire. Would definitely recommend Magic Touch to others.
- Approximate cost of services:
- $250.00
- Company Response
Thank you very much for your kind words Salman. This kind of feedback is very important to our company because our customer service is a critical component of our success. In our staff meetings, we often talk about exceeding customer expectations. I'm glad to hear our customer service person on the phone and the technician who attended your home addressed your problem.
Kindest regards,
Marc