My wife accidentally cracked a casement window with a watering can, while watering some flowers (obv). City sent someone out to measure and order the custom window. When it came in they installed it. They did exactly what they are supposed to do. Install the window properly, efficiently, with professionalism and at a reasonable cost.
I am very happy that the window matches the existing, doesn't leak, opens and closes properly, and everything else it should do.