Reviews were great so we submitted an online request for a quote to check out our roof and make sure the "trash pandas" we've heard and seen up there lately didn't break into the attic or do any severe damage. The Gates team responded super fast and booked a nice early AM appointment ASAP to come check it out. Boris showed up a few minutes early (love when service folks are punctual) and was eager to help us sort out our raccoon issue. He did a very thorough inspection around our whole home and got up on the roof safely to check out the issues. Within minutes he gave us a great status report (the raccoons hadn't invaded but did do a bit of damage) and explained the vulnerabilities for real raccoon intrusion that he did discover on our roof. We suspected a few of them with an older home like ours. Their approach is really low-pressure and respectful. Boris walked us through all the options (showing us super helpful photos) and we came up with a plan to "raccoon proof" the risky parts of our roof where we saw evidence of their break-in attempts. He fixed up the damaged spots and did a really thorough and clean looking job on the protection. We thought Boris was fantastic and our cat did too!
- Approximate cost of services:
- $860.00
- Company Response
Hi Jeremy, I had a good laugh over your reference of raccoons being "trash pandas". Of my 32 years in business I have never heard that before. Some do say raccoons are related to the panda. Your mentioning of Boris being punctual and his low pressure sales are two aspects that we take great pride in. Thank you for your excellent review, I will be reading it at our next staff meeting. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!