Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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87%

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Reviews by rating (past 12 months)
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Best of 2019 winner 5 timesBest of 2019winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2109 reviews)

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Pat Colaco from Mississauga
Pat Colaco from Mississauga
7 reviews Brampton, ON
10/10

Patio door, side door and storm door

I had used Brock Doors and Windows before for my front door so when I needed a patio, side and storm door I looked no further. I called Brock and as expected they answered promptly. Arthur came to our place, took measurements, gave us the estimate which was very reasonable and gave us a time frame for installation. The installers were great, very efficient, considerate and friendly. Overall, we are very happy with our doors and will never hesitate to recommend Brock doors and windows to family and friends.

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Company Response

Hi there, Pat!
Thank you for connecting with us on our HomeStars profile. It is wonderful to hear that this was your second time working with us, we are pleased to hear you had an exceptional experience both times. We truly appreciate your loyalty and your recommendation.

Kindest regards,
Brock Doors & Windows Ltd.

Linda
Linda
6 reviews Whitby, ON
10/10

Excellent product and service

We needed a new front door, our neighbourhood always had signs on their lawns about Brock Doors and Windows. We didn't hesitate to contact them, because of our neighbours recommendations!
We are so thrilled with our new door, not only is it warmer in our house, it has such great curb appeal as well.
I can't compliment our installers enough, they were experts at their job, cordial, it is an A-One job! Cleaned up thoroughly.
Highest recommendation possible!
L. & D. Kenney

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Company Response

Hi, Linda!
Thank you for entrusting Brock Doors & Windows with your entry door replacement project. It's awesome to hear that you're not the only one in the neighbourhood! We will be sure to extend your feedback to your appointed Installation Crew. They'll be very pleased to hear.

All the best,
Brock Doors & Windows Ltd.

Marty in Collingwood
Marty in Collingwood
1 review Collingwood, ON
10/10

2 sets of patio doors and 4 large casement windows

We were impressed with the service we received from the first quote to the finished product. Once we chose the product and settled on the style we wanted, everything flowed very smoothly. Communication was always easy and very prompt. We were given heads up on the delivery of the windows and the arrival time of the installers. It was a two day install and the place was spotless when they left. We are extremely pleased with the end result and the installation team certainly raised the bar on professionalism and service.

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Company Response

Hi, Marty! Thank you for 10-star feedback.

We're all very happy to hear that you had an excellent experience all around. We have sent your feedback onto the team responsible for your installation, we know just how happy they'll be to hear.

All the best,
Brock Doors & Windows Ltd.

Vilnis in Ottawa
Vilnis in Ottawa
1 review Ottawa, ON
10/10

Installation of patio swing door with lite/replace several windows including living room bay-window

replace two second floor bedroom windows
replace living room bay window
install patio door
work was done efficiently and professionally -installation of patio door involved removal of existing window,cutting of masonry spandrel panel and the installation of frame and door

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Company Response

Hi, Vilnis! Thank you for your feedback.

We appreciate you entrusting us with your home renovation project, and are happy to see you're pleased with the results.

All the best,
Brock Doors & Windows Ltd.

Mark in Mississauga
Mark in Mississauga
1 review Mississauga, ON
10/10

Replacement of windows

My wife and I have used Brock Doors and Windows in the past (door replacement) and recently contracted with the firm to replace all windows in our home. The sales representative for Brock was very knowledgeable and took his time to ensure at the end of the day we made the right product decisions. The installation of the windows went off without a hitch. From the Brock team that took measurements to ensure the windows would fit properly to the installation crew - all were very professional, courteous and very experienced. A job well done.

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David from Toronto
David from Toronto
2 reviews Toronto, ON
1/10

front door and screen door installation

What a truly disappointing experience. We signed the contract for an exterior and screen door installation July 14, 2018 and the job was finally finished April 2, 2019. Initial exterior door was the incorrect colour, we experienced a continued lack of quality control. The second set of installers put the door lock and the broom sweep (an attachment at the bottom of the door) upside down. Absolutely no communication. The booking clerk called and demanded we be available at their schedule, even necessitating a day off work, and then at the last minute we were told the door was not even available. The person in charge of our order was appallingly indifferent. No communication, no outreach to let us know how things were going, no apology ever received for the many "miscommunications". Messages left were not returned unless we pushed for an answer. Finally the sales rep that we first met with had to intervene to get the job done. We will not use Brock windows again and do NOT RECOMMEND this company.

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Company Response

Hello David,

Your feedback has been given to Upper Management for review. We would like to extend an apology for the troubles you had experienced throughout the duration of your project. We without question wish for every project to go seamlessly, and feel terribly that your experience was anything less than that.

We again would like to apologize for these inconveniences.

Regards,
Brock Doors & Windows Ltd.
1-800-449-3808

Laura in Whitby
Laura in Whitby
1 review Whitby, ON
8/10

Window Replacement

We were thrilled with the service that Steve provided us. From start to finish, Steve was professional, personable & showed pride in the company he worked for. Jerry, one of our installers also went above and beyond and we couldn’t be happier. Love our new windows!

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Company Response

Hi, Laura! Thank you for your feedback, we're appreciative of you connecting with us to relay your experience. We will be sure to extend your kind mentions to Steve & Jerry, they'll be very happy to hear. We're glad you're loving your new windows, we know you'll appreciate them for many years to come.

All the best,
Brock Doors & Windows Ltd.

Gillian in Mississauga
Gillian in Mississauga
1 review Calgary, AB
8/10

Everything as promised

We contacted 4 vendors to quote on replacing all windows and 2 patio doors. Brock was not the cheapest but we decided to go with them because we liked their product and the people we were speaking with. Once we decided to go with Brock we went to the show room to check out the windows in person. Installation was scheduled for about 4 weeks out. A rep came and remeasured everything and the installers showed up exactly on time. The job took 2 days. The installers were professional and exceptional at their job. John the Inspector came by at least 3 times over the 2 days to ensure that everything was being done to properly. It was. I am so happy with our new windows and doors. I would definitely recommend Brock to others.

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Company Response

Hi, Gillian!
Thank you for submitting your feedback to us on our HomeStars profile. We're happy to hear you had an excellent experience from beginning to end, we would love nothing more than to have the opportunity to work with you again if ever required.

Thank you for your recommendation!

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
10/10

Windows and Installation

Came time to get our windows replaced I wanted to deal with a well known company. After choosing our windows we were told to expect installation in 8-10 weeks. We got a call for our installation date about 4-6 weeks earlier than expected. Stefan and Ben came out to install our windows. They did an excellent job and were very hard workers. They were neat and clean putting down drop sheets. I definitely recommend Brock Windows and Doors Ltd.

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Company Response

Hi there,
Thank you for your 10-star review! We're proud to be your window supplier of choice, and are equally pleased to hear of your satisfaction with the quick turnaround times and exceptional service of your installation crew, Stefan & Ben.

Your recommendation is greatly appreciated by our team, so thank you again.

Kind regards,
Brock Doors & Windows Ltd.

DB in East York
DB in East York
1 review Toronto, ON
2/10

Stay away from this Company

The product does not work as presented, installation took 6 months, I had to keep calling to get installation and they cancelled part of the order in error. When they could not correct the problem after 3 service calls the response was that is just how it is made. While I was working with the customer service manager and service people communicating with them frequently they threaten me with legal action for non payment of a small amount of money that was held back until the job was completed satisfactory (which will not happen). Bill is now paid, Customer is unhappy and the product is inferior!

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Company Response

Hi there, DB. We're sorry to hear you had an unfavourable experience.

Unfortunately, we cannot locate your file with the information given as your review does not match any of the 'D.B.'s' in East York that we have within our CRM system.

That being said, we'd like to better understand what went wrong. Please feel free to connect with our Customer Relations Manager, Natalie, at 1-800-449-3808 ext 1106, or by email at nwynter@brockwindows.com.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.