Brock Doors And Windows

Windows & Doors Installation & Service
Burlington, Ontario ON
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87%

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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2032 reviews)

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Linda
Linda
6 reviews Whitby, ON
10/10

Excellent product and service

We needed a new front door, our neighbourhood always had signs on their lawns about Brock Doors and Windows. We didn't hesitate to contact them, because of our neighbours recommendations!
We are so thrilled with our new door, not only is it warmer in our house, it has such great curb appeal as well.
I can't compliment our installers enough, they were experts at their job, cordial, it is an A-One job! Cleaned up thoroughly.
Highest recommendation possible!
L. & D. Kenney

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Company Response

Hi, Linda!
Thank you for entrusting Brock Doors & Windows with your entry door replacement project. It's awesome to hear that you're not the only one in the neighbourhood! We will be sure to extend your feedback to your appointed Installation Crew. They'll be very pleased to hear.

All the best,
Brock Doors & Windows Ltd.

Lynne - Etobicoke
Lynne - Etobicoke
7 reviews Toronto, ON
2/10

New front door with 3/4 glass and sidelight

Visited several showrooms to look at exterior doors and liked the quality and style of Brock "Cosmo". We placed the order when the salesman came to our house 0n 19 July 2018. Measurements were done and door was to be ready in 8 weeks which fit with our renovation timetable. Did not hear from Brock so I called to inquire on 22 October and was offered installation on 31 October. Two hours after the installation appointment time, Lisa called to say that the installer had "safety concerns due to the inclement weather" (it was drizzling slightly but they did not know if our door had outside exposure or was inside a porch). Installation re-booked for 9 November. On 8 November Lisa phoned to cancel the next day's installation "because it is going to rain and snow tomorrow". 3rd installation appointment booked for 15 November. Mark phoned on the 15th to say the installer had "vehicle problems" and he would have to re-schedule. I said, NO! Mark claimed to have no knowledge that this was the 3rd cancellation. He re-scheduled for 17 November which necessitated my husband having to stay home from an out-of-town family event. The door was installed on the 4th appointment - except for the caulking around the outside of the door because the wrong colour caulking was sent with the installer. We withheld $500, and were assured that the correct blue caulking has been ordered and "shouldn't take too long to to arrive and then we'll get someone out to finish the job". Still waiting 7 weeks later. The door is beautiful but the dreadful customer service means I would never use Brock again.

1 of 1 people found this review helpful.
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Company Response

Hi Lynne,

We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. At your earliest opportunity, please connect with Natalie Wynter, our Customer Relations Manager at nwynter@brockwindows.com or by telephone at 1-800-449-3808 ext. 1106.

Regards,
Brock Doors & Windows Ltd.

Kevin in Whitby
Kevin in Whitby
1 review Whitby, ON
10/10

Windows

The Sales & Service representatives were excellent. We needed to have 2 windows replaced. From start to finish everyone was polite, knowledgeable. Took time to show what was needed and why. When it came to installing the windows, the team was very courteous and careful when in the house. They put down drop cloths and cleaned up as they went along....inside and out. Your entire group...starting with the rep in your showroom....my wife and I dropped in as needed to look at replacing 2 windows....as one was leaking and the other the seal broke.
With the type of service your team provided...we will be back.
Thank you and the team

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Private User
Private User
Private User reviews Brampton, ON
8/10

outside windows and patio doors

Brock installers did a fantastic job with installation of 12 windows and 2 patio doors. The workers were very professional, tidy, skilled, focused and respectful. The windows look great and the house certainly has more of a clean modern look. Very happy with the results.

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Company Response

Hi there,

Thank you for submitting your feedback! We're happy to hear that you're pleased with the end results of your patio door & window replacement project. We know you'll enjoy them & their quality for many years to come.

All the best,
Brock Doors & Windows Ltd.

Isabelle in Terra Cotta
Isabelle in Terra Cotta
1 review Caledon, ON
10/10

Patio Door Installation

After receiving sound advice and service from the showroom person, we had a new patio door installed in our main living space to our backyard deck on February 9. We are very happy with the end result (the door looks and works great!) but also very happy with the installation process. The two installers were careful of our floors by laying down a tarp and they tidied up inside and outside the house. They were polite and worked steadily to get the job done. Thanks Brock Doors - I wish we had got this done sooner!

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Company Response

Hi, Isabelle!

It is wonderful to hear that your experience leading up to your purchase went exceptionally, receiving great advice from one of our Showroom Sales Associates. We're happy that you're loving your new patio doors appearance and functionality, and that the crew that installed it for you did an exceptional job in tidying up and protecting your home.

We hope to have the opportunity to work with you again on your next window and/or door project!

All the best,
Brock Doors & Windows Ltd.

stefandsteve in Bolton
stefandsteve in Bolton
1 review Brampton, ON
10/10

Window and french door installation

The entire staff at Brock Doors and Windows were very pleasant to deal with. The consultant who came to my house was very helpful and friendly. He was not pushy at all. I never received annoying phone calls or emails asking if I was ready when I decided to postpone the installation indefinitely. When I was ready to go ahead with the work the consultant returned to my home to process the paperwork. The measurements were also done on time as promised. The installation team were very friendly and even assisted me in replacing my shutters after the windows were installed. The installation date happened to fall on the same day as a snow and ice storm. The installation crew overcame this issue and still completed the work on time. The windows look great and I’m very happy with the overall experience.

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Company Response

Hi there,

Thank you for relaying your recent experience with us on our HomeStars profile. We greatly appreciate all your kind comments, and are pleased to hear that everything went just as you had hoped. It is immensely important to our team that we ensure all our clients and potential clients alike, do not feel pressured to make an on the spot decision. Home renovations are a process that requires a lot of research, you as a homeowner want to ensure you're making the best and most informed decision based on a number of areas to be considered.

We again truly appreciate your feedback, and hope to have the opportunity to work with you again.

All the best,
Brock Doors & Windows Ltd.

Carlo in Toronto
Carlo in Toronto
1 review Toronto, ON
10/10

Oversized Sliding Door

I recently had my 8 foot wide sliding door replaced and am so pleased with the service and the results. The staff were friendly and helpful, from the reception to the person who came out and measured and the installers. Everyone was very professional and the installers were quick and very clean. They put a tarp down and cleaned up all the debris. The door itself is amazing. Not only does it look good, but it glides smoothly and keeps the street noise out and there is finally no more condensation on the inside of the glass. I could not be more please with the staff and sliding door at Brook Doors and Windows. I strongly recommend them to anyone looking to replace their current windows and doors.

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Company Response

Hi, Carlo!

Thank you for choosing Brock Doors & Windows for your sliding door replacement project. We're happy to hear that everything from beginning to completion went just as you had hoped. Your recommendation of our services is greatly appreciated by our entire team and we hope to have the opportunity to work with you again.

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Aurora, ON
10/10

Windows replacement

Very happy with the service received. From the quotation through the installation it has been a very smooth process. I'm satisfied with quality of the windows and the professional installation.

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Company Response

Hi there, thank you for your 10-star review!

We know you'll appreciate your newly installed windows for many, many years to come. Once again, we greatly appreciate your feedback.

Regards,
Brock Doors & Windows Ltd.

Glen in Toronto
Glen in Toronto
1 review Toronto, ON
10/10

Whole Home Windows

Starting at the excellent recommendations from our salesperson to the follow up by Brock with respect to the installation date we could not be more pleased with the experience. The installation team certainly knew what they doing. Finished installing 25 windows in the middle of winter in two days. I would highly recommend Brock anytime.

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Company Response

Glen,
Thank you for your recommendation of our services! We're pleased to hear of your satisfaction with your recent 25 window replacement project, we appreciate you entrusting us with your home renovation.

Kind regards,
Brock Doors & Windows Ltd.

Windows in Brampton
Windows in Brampton
1 review Brampton, ON
8/10

Two patio doors, a front door,three windows

We are pleased with the service, my only concern is that it took too long from the time the contract was signed which was the end of August job completed beginning of February.

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Company Response

Hi there,

Thank you for your 8-star review - we're happy to hear of your satisfaction with the service, but we do however wish to apologize for any delays you experienced.

We would like to also thank you for entrusting us with your window, entry door & patio door(s) replacement project.

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.