Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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87%

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Best of 2019 winner 5 timesBest of 2019winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2067 reviews)

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jashas32 in Scarborough
jashas32 in Scarborough
1 review Toronto, ON
8/10

Bedroom window

We have several Brock windows. As always the install of the most recent window went seamlessly. The window is excellent. From wall to window there is no difference in temperature!

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Company Response

Hi there!

Thank you for entrusting us with your recent home renovation. We're happy to hear it went just as you hoped and that you're noticing the increase in overall energy efficiency.

Regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Stayner, ON
10/10

Very happy with my new front door!

I am completely happy with my new front door! The gentleman who first came to my house was professional and knowledgeable and a great help to my husband and I in picking out style and colour.
The team who installed my door was great. They did a super job and
cleaned up the mess afterward. I am very happy that the trim was so neat and I do not have to paint. The seal on the door is smack on when I close it!

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Company Response

Hi there,
Thank you for entrusting us with your entry door replacement project! It is great to see your feedback regarding your new door and its performance. We know you'll love it for many, many years to come.

Kind regards,
Brock Doors & Windows Ltd.

Tim in Oshawa
Tim in Oshawa
4 reviews Courtice, ON
2/10

Wouldn't Recoomend

Had Brock windows and doors replace 4 windows in 2018. The straightforward bedroom windows were installed well and are an improvement over our old windows. The bay window at the front of the house was a completely different story. The first installer spent hours trying to install a window that didn't fit. It was obviously measured incorrectly and was sticking out of the wall about three inches at either side. Instead of ordering a new window, they opted to try and trim the incorrectly sized window which resulted in a pretty ugly box on either side of the bay window. After calling and emailing their service department repeatedly, they finally sent their measuring guy back over to measure for a new window. Four months later they return with a new window manufactured to the exact same dimensions as the first window. Their second installer didn't even unload it off the truck. Instead, he took the existing bay window apart into 3 separate windows and managed to manufacture a new bay window that fix fairly well. Not sure if this will stand the test of time but it was a vast improvement over the initial installation. Would have been a faster and more affordable solution if they had just sent someone out after our first complaint. But it took months to get a resolution and they never did follow up to find out if we were satisfied. So, I wouldn't recommend using Brock Windows based on this experience.

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Company Response

Tim,

We'd like to extend a sincere apology for the inconvenience experienced throughout your home renovation. It goes without question that we wish for every project to go seamlessly from beginning to completion, and for that we'd like to apologize. If you have any service related concerns, please do not hesitate to connect with our Service Department at service@brockwindows.com or by telephone at 1-800-449-3808 ext. 3.

Thank you.
-
Brock Doors & Windows Ltd.

Patrick in Toronto
Patrick in Toronto
1 review Bowmanville, ON
10/10

Window/sliding door

From the initial meeting with our Brock Windows representative(Mike), to our install team, it has been a great experience. Brock Windows will not be the least expensive, but you get what you pay for. Great work, exceptional products.

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Company Response

Hi, Patrick! We're happy to hear you had an exceptional experience all around.

Kind regards,
Brock Doors & Windows Ltd.

Ena in Toronto
Ena in Toronto
1 review Ajax, ON
7/10

Installation of 3 windows

Technician showed up on time with minimal interruption to my schedule. Winter installation was absolutely the best option for me and my family. Thanks to the installers and service personnel at Brock.

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Company Response

Hi, Ena! Thank you for your review, our team appreciates it immensely.

All the best,
Brock Doors & Windows Ltd.

Sandra Walsh in Old Toronto
Sandra Walsh in Old Toronto
1 review Toronto, ON
10/10

New front doors installed

So happy with our new front doors. From sales to service absolutely fantastic experience. Lots of comments about the doors from neighbours.
Work was done by professionals who ensure you are happy before they leave. Would highly recommend and will be using again for our next project!

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Company Response

Hi, Sandra!

We're pleased to hear of your satisfaction, thank you for connecting with us on HomeStars and recommending our services.

We look forward to working with you again in the future!

Kind regards,
Brock Doors & Windows Ltd.

Lisa in Innisfil
Lisa in Innisfil
2 reviews Midland, ON
10/10

Replacement windows

Today Brock Windows completed the installation of 10 large windows in our home. Excellent service from start to finish. Helpful knowledgable sales rep came to our house to provide a quote. Final measurements were completed two weeks later. Windows were completed and ready for install as indicated. Great follow up by scheduling staff to confirm dates. Jess, Dave and Christian arrived on time and did and excellent job installing the windows. Very pleasant courteous and clean. Already recommended Brock to four different people looking for new windows. Thanks for making this process easy and seamless.

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Company Response

Lisa,
Thank you for taking the time to review your experience with us on our HomeStars page.

We're extremely pleased to hear of your overall satisfaction with your project. We will be sure to extend your feedback onto the teams responsible for the handling of your renovation, we know they'll be just as content as the rest of the team!

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
10/10

Front door and back sliding walk out door

We absolutely love our new front door and our back sliding walk out door. Brock Doors and Window were so easy to work with from start to finish. They are extremely professional, thorough and so easy to get a hold of and deal with.

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Company Response

Hi there,
Thank you for extending your feedback to us via HomeStars. We're very pleased to hear that you're loving your new entry door system as well as your back sliding door. It is wonderful to hear you felt at ease working with us, we hope that in the future we have the opportunity to work with you again.

All the best,
Brock Doors & Windows Ltd.

bdaly in Alcona
bdaly in Alcona
1 review Innisfil, ON
10/10

Patio doors and front windows

I was extremely happy with the service!
The work was done in a timely manor, and I was surprised at how little of a mess there actually was! Brock Doors and windows was very professional and I would highly recommend them to anyone looking to replace or install new doors/windows. Thank you all for your hard work!

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Company Response

Hi, Mr. Daly!

Thank you for your 10-star feedback. We're pleased to hear you had an exceptional experience and that the clean up was second to none.

Your recommendation is greatly appreciated by our team.

Kind regards,
Brock Doors & Windows Ltd.

HomeStars in Toronto
HomeStars in Toronto
1 review Brampton, ON
0/10

Buyer Beware – If you are looking for competent service and responsive communication, Brock Windows Brampton is not for you!

Having a great deal of pride of ownership, we took great care in deciding who we would entrust with replacing our home’s windows. Valuing quality and wanting the job done well we selected Brock as our service provider though more cost effective options were available. Our sales person Rob was very knowledgeable, friendly and indicated that we were buying high quality Canadian made windows, from a very experienced and professional provider who prided themselves in superior customer service. He indicated that given the size of our project (23 premium windows plus patio door) we would be assigned a project coordinator who would keep us informed and attend to us every step of the way. Here is a recap of what we have actually experienced.

• March 27, 2018 we made our $30,895.74 purchase of “high quality windows” from Brock, then hear nothing from our project coordinator for several months
• My husband made several calls and sent several emails before our incredibly invasive “project coordinator” Angelika finally provided us a follow-up and installation date
• July 11 to 13, 2018– my husband takes 3 days off from work for the installation of 23 windows and 1 patio door only to discovered half way through the removal of the blinds on our old windows that half of them are either too big or too small. Given that our old windows are white and the new ones were premium espresso coloured windows, we agree with the installers to put back the blinds and return when the order is completely right.
• September 11, 2018 – my husband again takes a day off work for installation and again several of the windows are either too big or too small. The installer has already removed several of the old windows and is pressured by Brock to push through and install all the ones that fit, leaving our house with a ridiculous and embarrassing mishmash of white and espresso coloured windows. Furthermore, some of the installed “high quality” windows are wrong, one in our dining room is missing one of the grills, the one is the garage is too small and missing the frosting, all this is pointed out yet they install them anyway. With instructions from our so-called “project manager”, they have the audacity to request payment! None was granted. They leave with assurances that they will be back in a couple of weeks with the other windows and make things right.
• November 20, 2018 – my husband takes a 5th day off of work for installation, and for a third time in a row the windows do not fit! My husband once again waste frustratingly valuable time chasing around Angelika to understand what is going on and to determine when and how Brock plans on making this right. After no email replies or phone calls are received he once again goes into the Brampton Store to get their attention. He also justly requests for compensation for the inconvenience. Neither the “project coordinator” nor Luc the “President, Customer Contact” have the decency to come out and speak with him, claiming they are too busy. Aside from having Cody an on-site employee offer a laughable $500, no one ever calls, apologizes or explains anything!
• We go through the entire Xmas holidays embarrassed by our homes appearance as friends and family came over asking us what in the world is going on with our ridiculous multicolored windows courtesy of Brock.
• March 4, 2019 – our fourth scheduled installation attempt and my husband’s 6th day off from work. Despite the extreme weather warnings, the fact that our roof is covered in ice and the Brock sites’s expert recommendations that warmer weather is needed so as not to overtax your furnace and to allow calking the needed adhesion, no one bothers to give us a call to confirm or reschedule the Monday morning installation. The only communication we get is an email on Friday night from their accounting department asking for payment for their incompetent and incomplete service. How embarrassing!
• March 4, 2019 – I send an email to Luc copying their accounting department, the salesperson, the project coordinator and request follow-up indicating that we need follow-up, that I want someone to explain how Brock plans to make this right. How they plan to ensure the quality of the work given the extreme weather and that how they intend to ensure the safety of their installers on our frozen roof. The only person to call is poor Cody who doesn’t even know I’ve sent the email. He is calling at 7am on the day of installation calling it off and providing an April 18th installation date, more than a year since our purchase! IT IS NOW A FULL WEEK SINCE MY EMAIL NEITHER LUC, OUR PROJECT COORDINATOR NOR ANY OTHER MANAGER HAS BOTHERED TO CALL AND INDICATE HOW THEY PLAN TO MAKE THIS RIGHT! This despite the fact I indicated I would be posting this review and filing a complaint with the Better Business Bureau.

It is clear that having the simple common curtesy to reply to your customers when you have very clearly let them down, is not a priority for you. Not even for your managers. I would never have expected this level of unprofessionalism and incompetence from Brock, I can assure I will never use your services again and will ensure my friends and family think twice before ever dealing with you!

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Company Response

Mr. & Mrs. Avila,

We'd like to extend an apology for the series of unfortunate happenings with your project. It is to our understanding that the project is rescheduled for April the 18th for completion.

The amount of compensation you are requesting is being discussed amongst Upper Management, as Project Coordinators are not authorized to distribute amounts over specific thresholds.

If you desire to speak with our Customer Relations Manager, you may connect with Natalie Wynter at nwynter@brockwindows.com or by telephone at 1-800-449-3808 ext. 1106.

If you have concerns or questions regarding your project, you can connect with Cody Garnett at cgarnett@brockwindows.com or by telephone at 1-800-449-3808 ext. 1103.

Thank you.
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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