Replacing windows for your entire home is such a huge investment. My husband and I looked into a few window companies and were so happy that we made the decision to go with Brock Doors and Windows! Our sales rep Philip C initially came to our home, providing us with the information we needed, as well as a comfort level that Brock was the company to replace our windows. Initial measurements were taken and then we visited their showroom. Philip C was very thorough, knowledgeable, easy going and personable. We were happy that he made several recommendations on window styles and colours. Once we finalized things, final measurements were taken and scheduling was done quite quickly and the installation date was set even earlier than anticipated! Philip was always available by phone and email (I certainly had a lot of questions leading up to the installation date). I was a little nervous about this huge job and the possible issues or mess that can happen during this type of installation. Our installers, Riza and Tony, were amazing. They were pleasant, professional and a careful installation team. They take pride in all they do and addressed a minor issue right away with trim on one of our windows. I was also glad to see that there was no damage to the walls so that immediate painting is not necessary. I especially like the fact that the new window trim is primed pine and that it's wider than other window companies. Installation time took as planned and Riza and Tony left our place clean too, inside and out. Love our new windows, especially the large living room window and awning kitchen window! It was great to see Philip C involved in the installation too. He popped in each day of the install and even lent a hand on a large living room window. He also followed up after the installers were done to ensure we were happy with the job.
We went into this project feeling a little uncertain how the installation was going to go, but we are totally happy with the entire replacement window process. Professional sales rep who was always available for questions and concerns, and a fabulous installation team that were clean, professional and took pride in what they do. Great quality and workmanship! We will definitely recommend Brock Doors and Windows and will certainly use them for future projects!