Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2811 reviews)

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amandammiles in Markham, Ontario
amandammiles in Markham, Ontario
1 review Markham, ON
10/10

Great Timing of Service

We were in a rush to get some windows installed and the turn around time from inquiry to quote to delivery and instal was very impressive. They were clean and professional and did a great job.

Approximate cost of services:
$600.00
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Company Response

Hi Amanda! I'm happy to see that Brock was able to leave you impressed with how quickly and efficiently our turn around times are! We always want to see our customers happy from start to finish, and I'm happy to see that you are. Thank you Amanda for reviewing your experience with Brock.

Edgar in Mississauga in Mississauga
Edgar in Mississauga in Mississauga
1 review Mississauga, ON
10/10

6 casement windows

I was most satisfied with the quality of the windows. I would like to recognize the installer, Harry, for his exceptional service.The price included installation. Installation took a while as all the windows were on the second floor and it was in the height of winter.The work area was kept clean and tidy.

Approximate cost of services:
$5,000.00
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Company Response

Hi Edgar, thank you for reviewing your personal experience with Brock! I'm happy to hear of your happiness with your new windows quality. It's also nice to see that you recognize the extra time certain installations may take depending on circumstances (i.e. weather), and that you were very understanding towards that. Thank you so much Edgar for recognizing Harry, he'll be very happy to hear!

DS in Oakville
DS in Oakville
9 reviews Oakville, ON
10/10

100% professional, from start to finish

Had a new bay window as well as upstairs windows replaced - am very happy I went with Brock. During the quotation process, Tony was extremely helpful, and quick to respond to my questions via email. Pricing was in-line with my other quotes so ultimately my decision came down to customer service.

Installation by John and his wife was on-time, surprisingly quick, and they were meticulous in the clean-up, not a speck of dust or debris to be seen.

Overall I was very happy with Brock and would not hesitate to recommend to others.

Approximate cost of services:
$7,000.00
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Company Response

Hello! I must say, It's pretty great to hear that once your decision came down to customer service- Brock was your number one option. We're glad to hear that Tony, John and John's wife were very efficient in providing all you needed during your projects entire process. Our company takes great pride in our customer service, and we're very appreciative of you taking notice to that. Thank you recommending Brock! It is greatly appreciated, have an excellent day.

Nandan Atre from Mississauga
Nandan Atre from Mississauga
2 reviews Mississauga, ON
10/10

Replace windows

I wanted to replace all windows and patio door of my house. I obtained prices from three companies. The product from Brock impressed me and the salesman was very informative. I decided to go with them. I'm glad I chose Brock Doors and Windows. I am extremely happy and would strongly recommend them for any sized job.
I was most satisfied with smooth installation. I'd like to recognize the installer. The lead guy was Frank and he worked with Joe. Very professional job.

Approximate cost of services:
$25.00
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Company Response

Hello Nandan! It's fantastic to hear you're glad you chose Brock Doors and Windows for your new patio door and windows. We greatly appreciate your recommendation of our company, and acknowledgment of our high quality products. We're so happy your installation was seamless and professionally done, I will be sure to let Frank and Joe know how satisfied you are. Thank you so much!

Jacqueline in Toronto
Jacqueline in Toronto
1 review Bowmanville, ON
9/10

Windows, doors, French doors

The company I hired Emerald Green Home Improvements used Brock windows and doors in my new house and they look really nice and work very well. Recommend using companies that use Brock won't be disappointed.

Approximate cost of services:
$20,000.00
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Company Response

Hi Jacqueline! We're really happy you like the appearance and efficiency of your new windows. Thank you for the recommendation of our company!

Troy in Oakville
Troy in Oakville
7 reviews Oakville, ON
10/10

Windows and Patio door

Working with Brock Doors & Windows Inc. was a very positive experience for me. My sales Rep (Scott) did a great job educating me my options and I always felt informed and never pressured. The installer (Amry) also had a lot of experience and did an excellent job of the installation. I did a lot of homework and shopping around and at the end of the day I am very glad that I went with Brock and I will definitely ask for their help when I replace the remaining windows. Thank you Brock!

Approximate cost of services:
$17,000.00
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Company Response

Hi Troy! We're so glad you describe your experience as very positive, we don't want it to be anything short of that! It's great to hear that after all your homework looking for the best window & door company you chose Brock. We couldn't be any happier with your satisfaction. We would be more than happy to join you in your next project! Thanks you Troy!

kalb bloor west village
kalb bloor west village
18 reviews Toronto, ON
10/10

Custom window replacement

We had a large glass block window that we needed replaced. Kevin in sales came by and was friendly and knowledgable. He guided us to the perfect choice in a frosted window for our bathroom. Kevin warned us that installation could be problematic given the complicated trim around our window and the age of our home, but assured us that his installer would be able to work with it, no matter the circumstances.

Stefan in installation was accommodating when it came to timing when he came to measure. Upon installation Stefan was prompt and friendly, he cared about not damaging anything and performed a perfect installation in around two hours. He was also very professional and was able to compromise with the roofers who also had to work in a tight space in our downtown Toronto neighbourhood who happened to be working next door.

I would not hesitate to recommend Brock Windows & Doors for any reason, and plan to use them again in the future.

Approximate cost of services:
$4,000.00
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Company Response

Hi there! We're so happy to hear you love your new frosted glass window, and that Kevin was nothing short of helpful in recommendations and bringing potential issues to light- assuring you were 'in the know' the whole way along. We're also glad to hear that Stefan was very accommodating and finished the job effectively and efficiently. We would be so happy to join you in your future projects! Thank you so much!

Private User
Private User
Private User reviews Georgetown, ON
10/10

Replacement Windows - Existing Home

We worked with Ken in Sales and he generated a quote very quickly for our window retrofit. When the time came for installation, the Brock team, led by Nick were very professional, and they installed the new windows and a new door in our home in a very professional manner. Kaileigh was the most responsive person that we've ever been involved with. When we thought there was an issue, she had someone at our house within 48 hours to take care of us. The Manager who showed up was extremely helpful, and they resolved our issue immediately. We would recommend Brock to anyone looking to replace or upgrade their windows/doors.

Approximate cost of services:
$6,500.00
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Company Response

Hello! We're so happy to hear that our staff here at Brock were very helpful and responsive- ensuring you got exactly what you needed, especially when it came down to a possible issue. We're very grateful for your recommendation of our company! It means the world to us.

MACKIE & TONY N
MACKIE & TONY N
1 review Markham, ON
10/10

New replacement Window for Entire Home (Brick to Brick)

Replacing windows for your entire home is such a huge investment. My husband and I looked into a few window companies and were so happy that we made the decision to go with Brock Doors and Windows! Our sales rep Philip C initially came to our home, providing us with the information we needed, as well as a comfort level that Brock was the company to replace our windows. Initial measurements were taken and then we visited their showroom. Philip C was very thorough, knowledgeable, easy going and personable. We were happy that he made several recommendations on window styles and colours. Once we finalized things, final measurements were taken and scheduling was done quite quickly and the installation date was set even earlier than anticipated! Philip was always available by phone and email (I certainly had a lot of questions leading up to the installation date). I was a little nervous about this huge job and the possible issues or mess that can happen during this type of installation. Our installers, Riza and Tony, were amazing. They were pleasant, professional and a careful installation team. They take pride in all they do and addressed a minor issue right away with trim on one of our windows. I was also glad to see that there was no damage to the walls so that immediate painting is not necessary. I especially like the fact that the new window trim is primed pine and that it's wider than other window companies. Installation time took as planned and Riza and Tony left our place clean too, inside and out. Love our new windows, especially the large living room window and awning kitchen window! It was great to see Philip C involved in the installation too. He popped in each day of the install and even lent a hand on a large living room window. He also followed up after the installers were done to ensure we were happy with the job.

We went into this project feeling a little uncertain how the installation was going to go, but we are totally happy with the entire replacement window process. Professional sales rep who was always available for questions and concerns, and a fabulous installation team that were clean, professional and took pride in what they do. Great quality and workmanship! We will definitely recommend Brock Doors and Windows and will certainly use them for future projects!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Wow! What a fantastic review Mackie & Tony! Your detailed, enthusiastic and honest feedback is so greatly appreciated. We understand how nerve wracking such a large project can be, and always want to make sure our clients understand the process that is taking out and replacing old windows. You can only imagine the mess that is in store I'm sure, but our installers always guarantee everything is protected PRIOR to the start of the installation and cleaned up following the projects completion- leaving it looking just as it did before (but with new beautiful windows!), and if anything does go awry they always correct it! We appreciate you taking note of our installers pleasantness, professionalism and carefulness. You're most definitely correct when you said they take pride in all they do, they very much do. Although a minor issue did present itself with your windows trim, they immediately addressed it. I will let Philip, Tony and Riza know how extremely satisfied you are with all they provided. Thank you so much Mackie and Tony, you're fantastic people. We're so glad you're loving your new windows

karin in east york
karin in east york
3 reviews Toronto, ON
10/10

New windows and door

Replacing two small, older bedroom windows was on my to do list this spring. I contacted Brock windows and doors when my previous window installer did not return my calls. Adam contacted me promptly and came to price the job. He was friendly and professional and knew what he was talking about. After selecting two windows we spoke about my door situation. He offered suggestions without being pushy and I liked what I saw so ended up replacing the screen door to my backyard.
Date was set for the install and the friendly phone associates called to confirm and remind me. The installer Sokol showed up at the pre-determined time with one other assistant. Both were friendly, efficient and respectful of my home. They were clean workers and didn't waste time. As far as the windows, they are good quantity and have greatly improved the air circulation upstairs. The door is beautiful- the full glass panel makes me feel like I'm right in the yard even when I'm inside. This was a painless renovation and I'm very pleased with the results. I would not hesitate to recommend Brock windows and doors. Thank

Approximate cost of services:
$2,600.00
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Company Response

Hi Karin! We're glad we could help you check those tasks off your Spring to-do list, I'm sorry to hear that the previous company you worked with proved themselves to be unreliable. But I can't say we're not happy that Brock could provide you with reliable, stress-free service! We take great pride in our companies determination to satisfy our clients. It's wonderful to hear that everything was completed effectively, efficiently and that the end result was a beautiful asset to your home, improving both the appearance but more importantly the circulation. Thank you so much Karin!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
https://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.