I am writing this as a follow up to Mike J's review from Mississauga. It seems we had an identical experience. We retained James to install kitchen cabinets, of which he only completed to 90%. I had to complete the rest. Secondly, we provided a deposit on concrete counter tops. James has not been seen or heard from since the deposit. For an outline of the situation, please see the excerpt from my last email to him below:
"Timothy J Jones to Grusel, james, grusel.contrac.
show details Jul 27
I am writing to determine next steps with respect to outstanding services to be provided by Grusel Contracting. You have made a choice not to contact us after repeated attempts to reach you.
Cash payments have been made to you in the amount of $550 on April 8, 2009 and $200 in May, 2009 for installation of Ikea Kitchen cabinets. This covers the costs as outlined on April 5th, 2009. You were paid $700 in cash on June 4, 2009 for supply and installation of concrete counter tops as acknowledge by your statement in an email dated July 6th, 2009 "Rest assured your counter top will be delivered and there will be no remaining charges owed."
You have given us installation dates on four different occasions, the most recent being July 22, 2009 and have yet to complete the installation. On July 23th, we sent you an email and left voice messages indicating our desire for a refund.
As you know, we are a young family with two young boys and $700.00 is a big deal to us. Due to your lack of contact with us, it appears you have no intention of installing the counter tops. In effect this will be viewed as a theft of $700.00."
In June, before James disappeared, when we could still get a hold of him, he provided excuses such as an injured knee and relationship problems with his partner Tara. Tara is also involved in this scheme. Take note of the name James Kerr as oppose to the company name as it appears he has changed the company name in the past.
In the end, DO NOT TRUST THIS INDIVIDUAL AT ALL. We have filed a claim with the BBB. It appears there are other claims against him with the BBB. We will also be pursuing legal action.
Mike J from Mississauga, if you feel it appropriate I would like to touch base with you with respect to your legal claims. My email is [email protected]