Grusel Interiors No Longer In Business

Kitchen & Bathroom - Cabinets & Design
Hamilton ON
Write a Review
Write a Review

WG in Hamilton
WG in Hamilton
1 review Hamilton, ON
2/10

Masonry and Beyond

I'm genuinely surprised at the consistently high ratings for this contractor given that my experience was so disappointing. There's no question that James is well-spoken, intelligent and is quite likely a genuinely nice guy. None of those things, however, has much to do with getting work done well and in a timely fashion. I contracted James to do some masonry work and to install 3 doors, a deck and a fence. He provided estimates which were attractive and I told him to go ahead and begin the masonry. I think his work was reasonably good, but on the final day I saw him, he asked to be paid saying that he would be back the next day to install the first of the doors and to put the finishing touches on the brick. And that, my friends, is the last I saw of him. He has studiously failed to respond to my queries about completing the work for which he has been paid or looking after the work for which he has been contracted. Live, learn, and avoid this contractor.

Approximate cost of services:
$1,700.00
Was this review helpful?
Company Response

Mr. WG left me in a situation where I had no choice but to complete the job I was working on and part ways. I was given no electricity, (had to supply my own generator) and no running water (had to bring my own water in 4 x 5 gallon containers each day). As anyone may tell you... it is as equally difficult to operate a grinder without electricity as it is to mix brick mortar without water.
On a side note the brick work was completed. I did not charge for the generator rental or the inconvenience of transporting my own water... and the job was completed to the customers satisfaction on the day I left. WG is clearly upset that I did not pick up his additional contracts for a door and fence installation as no contract was signed for these additional jobs.
You can please some of the people some of the time.... but not all the people all of the time.
I'd say WG got a pretty good deal for re-pointing/rebuilding 850 square feet of brick for $1700.00.
That works out to $2.00 a square foot. The going rate is between $7.00 and $12.00