When we first moved into our new house we noticed that the previous owners had left a reliable disposal trash can. So we called them to get service for us. After spending more than five minutes on hold I spoke with their representive. I thought the price was a little high, at $60 for 3 months, and i had to pay for 6 months upfront. OK, we paid it and was told the trash pickup would be on monday. So sunday evening I made sure the trash was on the side of the road(and we had alot from moving!) Tuesday morning it was still there. So I called and after once again waiting on hold I was told "oh sorry they didn't know because you're new, they'll pick it up next week". The following week we put the trash can on the side of the road and stacked the bags neatly next to it. Well they picked up ONLY what was in the trash can, and in the process knocked the bags all over my yard. I called yet again, and still really didn't hear anything helpful. Shortly afterwards I found a new trash company, and called to cancle Reliable. That was 4 months ago, and I still haven't recieved any of the money back, I had paid for 6 months of service, and only used 5 weeks. They are very rude on the phone, so I've given up and just condsider it a lesson learned.