Krazee Krazees Inc

I bought a cell phone from Krazee Krazees Inc. It was what I think its hot. When i went to activate the phone I was told there was a pin number the previous owner had not closed there account. I called Krazee Krazees Inc and got no answer several times. I emailed them and they told me that I could send the phone back for a full refund they didn't have the pin. A week later they sent me the same phone no refund no pin. They will not talk to me. I will be reporting to the BBB. DO NOT ORDER FROM Krazee Krazees Inc.