I bought a pellet stove from Dean's Stovs & Spa. When I went in there I had never heard of any of the products that they carry. The sales woman took the time to tell me about the stoves and even the company that made each. I was a little nervous to buy there after reading some onlime reviews and ask my salesperson. Again she took the time to explain to me the problems that they HAD and how they are making improvements everyday to better the stove and the overall sale and service for all customers. I will buy everything there and have told all my friends and family to go there as well!